All Systems Operational
AccountCenter Operational
API Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
ProCDN Operational
Support Operational
Virb Operational
WordPress Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 1, 2016

No incidents reported today.

Jun 30, 2016
Completed - Maintenance has now been completed. We appreciate your patience as this was done.
Jun 30, 23:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:01 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, June 30, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance may affect multiple Grid Clusters.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, June 30, 2016.

What is changing?

This maintenance will further optimize hardware on multiple clusters.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance and to improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
• Certain AccountCenter functions may be delayed or inaccessible.
Jun 30, 13:39 PDT
Jun 29, 2016
Completed - The scheduled maintenance has been completed.
Jun 29, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 15:00 PDT
Scheduled - On July 6th, 2016 (mt) Media Temple Customer Service will hold our quarterly all-hands meeting. We take customer support very seriously, so we’re always looking for ways to improve. This is just one more opportunity for us to reflect and set ourselves up for success moving forward.

How does this affect you?

This meeting is important, so we’re inviting the entire CS department. As such, we’ll need to turn off our live support channels, starting at about 3:00PM PDT until 4:00PM PDT. During that time, you may still submit a support request via the Account Center, but chat, phone, and Twitter support will be temporarily unavailable. We apologize in advance for any inconvenience this may cause.

If you have questions or feedback, feel free to reach out. Aside from the quarterly meeting, we’re here to answer your call, 24/7/365.
Jun 29, 12:24 PDT
Completed - The scheduled maintenance has been completed.
Jun 29, 06:06 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 18:00 PDT
Scheduled - We will be performing emergency maintenance on Tuesday, June 28th, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Clusters: 2, 4, 7, 9, 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 6:00 PM and 1:00 AM PT, Tuesday, June 28th, 2016.

What is changing?

Rebooting storage segment on the Grid Cluster.

Why is this maintenance happening?

This maintenance is happening to correct current issues on the (gs) Grid-Service, as well as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 28, 12:49 PDT
Jun 28, 2016
Resolved - This incident has been resolved.
Jun 28, 20:36 PDT
Identified - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 04 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jun 28, 19:00 PDT
Jun 27, 2016
Completed - The scheduled maintenance has been completed.
Jun 27, 21:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 PDT
Scheduled - We will be performing scheduled system maintenance on Monday, June 27th, 2016 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

DV Host Server vzd175

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, June 27th, 2016.

What is changing?

The maintenance is occurring to reboot the DV Host Server.

Why is this maintenance happening?

This maintenance is happening because our Engineers need to make an adjustment to the backup file system on the host server. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 27, 15:35 PDT
Jun 26, 2016

No incidents reported.

Jun 25, 2016

No incidents reported.

Jun 24, 2016

No incidents reported.

Jun 23, 2016
Completed - The scheduled maintenance has been completed.
Jun 23, 21:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 21:01 PDT
Scheduled - We will be performing scheduled system maintenance on Thursday, June 23, 2016 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Services hosted in our IAD data center. Several minor blips of downtime are expected while the maintenance is completed.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, June 23, 2016.

What is changing?

This maintenance will perform upgrades to (mt) Media Temple routers in this datacenter.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 23, 17:23 PDT
Jun 22, 2016

No incidents reported.

Jun 21, 2016
Resolved - This incident has been resolved.
Jun 21, 21:08 PDT
Update - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Clusters 03, 04, 05, and 06 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jun 21, 19:36 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 21, 17:14 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 04 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jun 21, 17:14 PDT
Resolved - (mt) Engineers have addressed the cause of the interruption, and access has remained stable as we intended. We apologize for any inconvenience this may have caused, and thank you for your patience and understanding as we worked through this issue.
Jun 21, 13:59 PDT
Monitoring - Our (mt) Media Temple Engineers have addressed the brief issue that affected login, and we are now monitoring to ensure things remain stable. At this time, you should have no further issues.
Jun 21, 12:28 PDT
Investigating - We are currently experiencing an interruption for the (mt) Media Temple AccountCenter. This is affecting our customers ability to login to the AccountCenter and manage their (mt) Media Temple accounts in our Dashboard.
At this time, we are actively working to resolve this and restore access to your (mt) Media Temple AccountCenter as soon as possible. Thank you for your understanding in this matter.

Symptoms:
• Inability for (mt) customers to access the AccountCenter.
Jun 21, 12:11 PDT
Completed - The scheduled maintenance has been completed.
Jun 21, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 PDT
Scheduled - We will be performing scheduled system maintenance on Monday, June 20th, 2016 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

DV Host Server vzs040
DV Host Server vzx913
DV Host Server vzx916
DV Host Server vzx938
DV Host Server vzx1000

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, June 20th, 2016.

What is changing?

This maintenance will perform networking changes to these host servers in the data center. This is being done to improve performance.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 18, 18:04 PDT
Jun 19, 2016

No incidents reported.

Jun 18, 2016

No incidents reported.

Jun 17, 2016
Completed - The scheduled maintenance has been completed.
Jun 17, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 PDT
Scheduled - We will be performing scheduled network maintenance on Thursday, June 16, 2016. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Services hosted in our IAD data center. Several minor blips of downtime are expected while the maintenance is completed.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, June 16, 2016.

What is changing?

This maintenance will perform upgrades to (mt) Media Temple routers in this datacenter.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 13, 15:36 PDT