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Past Incidents
Apr 18, 2014

No incidents reported today.

Apr 17, 2014
Completed - The Scheduled Maintenance has been completed successfully.

If you have any questions or concerns please do not hesitate to contact us by replying to this support request, open a chat in your AccountCenter, or call us back at 877-578-4000. We are here 24/7 to assist you. Thank you for continuing to use (mt) Media Temple for your hosting needs.
Apr 17, 23:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:07 PDT
Scheduled - We will be performing scheduled system maintenance on Thursday, April 17, 2014. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

DV Host Server vzx580
DV Host Server vzx598
DV Host Server vzx869
DV Developer Host Server vzd198

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, April 17, 2014.

What is changing?

This maintenance will replace defective battery backup units.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 17, 13:51 PDT
Resolved - This incident has been resolved.
Apr 17, 21:51 PDT
Update - Due to unforeseen circumstances, this maintenance could not be completed at this time. This will be rescheduled for a later date. Our apologies for the inconvenience.

At this time, all changes have been reverted and all services related to this maintenance are now operational.
Apr 17, 21:51 PDT
Update - This maintenance is also going to affect accessibility to the AccountCenter. We expect no more than 1 hour of downtime, hopefully less.

Please bear with us while we perform this maintenance.
Apr 17, 21:23 PDT
Identified - There will be a maintenance performed on the GRID tonight, Thursday, April 17th, during our regular maintenance window of 9pm to 1am. This may cause service interruptions for some customers, however we expect the service interruption to be short lived. We apologize in advance for any inconvenience this may cause. We will update this maintenance notice as soon as it has begun. Thank you for your patience.

Symptoms:
• Inability to access web, SSH, or FTP on your GRID.
Apr 17, 13:37 PDT
Resolved - This incident has been resolved.
Apr 17, 08:33 PDT
Monitoring - We appreciate your patience while our security team investigated this issue. After an intensive system-wide review, we have confirmed that many (mt) Media Temple services were never affected by the Heartbleed vulnerability.

Services that were not vulnerable:

* AccountCenter
* GRID
* (dv) 4.0 Server
* (dpv) Nitro
* Virb

Services that were vulnerable:

* Premium WordPress
* DV

Shortly after the vulnerability was exposed, our team updated the OpenSSL library on Premium WordPress.

Customers whose DV Servers were patched received a support request and an email outlining the changes made to the OpenSSL packages on their servers. Patched servers were rebooted in order to ensure the threat was nullified.

DV Developer and (ve) servers may have been affected, depending on which version of OpenSSL is installed. Customers using OpenSSL should update their servers in order to protect themselves from the Heartbleed bug described in CVE-2014-0160. Every DV Developer and (ve) customer received a notice regarding the update process for their OS distribution.

As an added precaution, we recommend that you update any passwords or keys (e.g. your SSL certificates) after OpenSSL has been patched or updated. If your server was affected and your SSL certificate was purchased through (mt) Media Temple, please submit a support request if you would like to obtain a re-keyed SSL certificate.
Apr 9, 09:01 PDT
Investigating - The (mt) Media Temple security team is aware of the Heartbleed Vulnerability (CVE-2014-0160) in OpenSSL. We have already updated OpenSSL on several pieces of our core infrastructure and will continue to do so.

At this time, we have no reason to believe any customer data has been exposed.

Once our investigation and remediation plans are complete, a full incident summary will be posted.

For more information about the Heartbleed OpenSSL vulnerability, please check out http://heartbleed.com/.
Apr 8, 11:27 PDT
Apr 16, 2014
Resolved - The AccountCenter is available at this time.

If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.
Apr 16, 23:13 PDT
Investigating - We are currently deploying new SSL Certificates for various mediatemple.net subdomains, which has affected accessibility to the AccountCenter.

Please bear with us while we work to resolve this issue.
Apr 16, 21:28 PDT
Apr 15, 2014
Resolved - All services on GRID Cluster 08 are stable. You should be able to view your sites and access your server as normal.

If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.
Apr 15, 14:30 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 08.

For information on how to check your Cluster and Storage Segment, please use the following KnowledgeBase article for your reference:

https://kb.mediatemple.net/questions/1569/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.

Symptoms:
• Inability to access web, FTP, or SSH.
Apr 15, 13:49 PDT
Apr 14, 2014
Resolved - This incident has been resolved.
Apr 14, 13:16 PDT
Monitoring - At this time, web and email services for GRID customers have stabilized. (mt) Engineers will continue to monitor the incident however we do not anticipate any further service interruptions moving forward.

If any issues persist, please feel free to send in a support request or contact our live chat support via the AccountCenter.
Apr 14, 09:55 PDT
Identified - (mt) Engineers continue to work on resolving the web and email accessibility issues for GRID customers. We have already made several updates to our infrastructure and have seen some improvement. We will continue investigating this issue until a full resolution is met.

As more information is made available, further updates will be made to this status page.
Apr 14, 09:29 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web and email accessibility for customers across the GRID.

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.
Apr 14, 07:07 PDT
Apr 13, 2014
Resolved - This incident has been resolved.
Apr 13, 23:08 PDT
Monitoring - (mt) Engineers have identified the root cause of the performance degradation across the GRID. We have implemented an update to our infrastructure to correct the performance issues our customers have been experiencing. Web latency has dramatically improved over the last few minutes since the update was made.

This incident will remain in an open state as we continue to monitor the GRID infrastructure. We do not anticipate and further service interruptions moving forward.
Apr 13, 12:08 PDT
Update - (mt) Engineers continue to work on the performance degradation across the GRID. Customers may experience slow websites, out-of-memory errors or 500/503 errors during this time. The (mt) Engineering team will continue to investigate these issues until a full resolution is met.

As more information is made available, we will continue to update this page with further updates.
Apr 13, 11:04 PDT
Update - (mt) Engineers are currently working on an issue affecting web accessibility for customers on the entire GRID.

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.
Apr 13, 07:24 PDT
Identified - (mt) Engineers are currently working on an issue affecting web accessibility for customers on the GRID.

For information on how to check your Cluster, please use the following KnowledgeBase article for your reference:

https://kb.mediatemple.net/questions/1569/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.

Symptoms:
• Inability to access web, FTP, or SSH.
Apr 13, 06:08 PDT
Apr 12, 2014
Resolved - The latency issues with our GRID clusters have been resolved, and all services have been running normally for some time now. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.
Apr 12, 18:27 PDT
Monitoring - Our (mt) Engineers were able to resolve the issues affecting site availability for customers on the Grid, and latency is now falling.

We will continue to monitor the situation and update this page if any issues return. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.
Apr 12, 16:29 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on the GRID.

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.
Apr 12, 12:53 PDT
Monitoring - Our (mt) Engineers have mitigated the latency affecting GRID Cluster.01, 04, and, 05. At this time, all services are returning to normal. You should now be able to view your sites and access your server without issue. We are still closely monitoring GRID Cluster.01, 04, and, 05 to make sure that the latency is corrected.

If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you for your patience in resolving this matter.
Apr 12, 11:46 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Clusters 01, 04, and 05.

For information on how to check your Cluster and Storage Segment, please use the following KnowledgeBase article for your reference:

https://kb.mediatemple.net/questions/1569/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.
Apr 12, 09:10 PDT
Apr 11, 2014
Resolved - (mt) Engineers have determined that the cause of the issue was a temporary hardware issue that was quickly resolved. All services have been restored and your sites should be resolving at this time. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter. You can also reach us at 877-578-4000. We thank you for your patience in resolving this matter.
Apr 11, 12:26 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 06.

For information on how to check your Cluster and Storage Segment, please use the following KnowledgeBase article for your reference:

https://kb.mediatemple.net/questions/1569/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.
Apr 11, 12:08 PDT
Apr 10, 2014

No incidents reported.

Apr 9, 2014
Resolved - All services have been restored at this time, and the hardware replacement is complete. This service interruption should not be recurring. We appreciate your patience greatly, and apologize for any inconvenience this may have caused.

If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter, or call us at 877-578-4000. We thank you again for your patience in resolving this matter.
Apr 9, 19:17 PDT
Monitoring - This emergency maintenance has begun, and our (mt) Engineers are working to perform the replacement as fast as possible.
Apr 9, 18:37 PDT
Identified - We will be performing a network hardware replacement at 6:30pm PST this evening, April 9, 2014. We expect this emergency maintenance to take less than an hour. Please see the following list for information on who will be affected:

GRID Cluster.03
GRID Cluster.04

If you are unsure which GRID Cluster your server resides on, please see your Server Guide in the AccountCenter. This KnowledgeBase article will provide information on how to perform this task:

https://kb.mediatemple.net/questions/1662/Server+Guide#gs

We thank you in advance for your patience and understanding while we perform this necessary maintenance..
Apr 9, 14:49 PDT
Resolved - (mt) Engineers have repaired the faulty hardware and all services have been restored. If you are still experiencing difficulty, please open a support request or a chat in your AccountCenter. You can also reach us at 877-578-4000. We thank you for your patience in resolving this matter.
Apr 9, 11:32 PDT
Identified - The cause of this interruption is a temporary network hardware issue at our LAX datacenter. Our (mt) Engineers are already working to replace the hardware affecting Cluster.03 and Cluster.04, and services should be restored shortly. We will update this incident as soon as the replacement is complete and we are certain your sites are up and resolving correctly. We apologize for the inconvenience.
Apr 9, 11:07 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Clusters 03 and 04.

For information on how to check your Cluster and Storage Segment, please use the following KnowledgeBase article for your reference:

https://kb.mediatemple.net/questions/1569/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.
Apr 9, 10:34 PDT
Apr 7, 2014

No incidents reported.

Apr 6, 2014

No incidents reported.

Apr 5, 2014

No incidents reported.

Apr 4, 2014

No incidents reported.