All Systems Operational
AccountCenter Operational
API Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
ProCDN Operational
Support Operational
Virb Operational
Managed WordPress Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 24, 2017

No incidents reported today.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017
Completed - The scheduled maintenance has been completed.
Apr 20, 22:04 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT
Scheduled - We will be performing a scheduled phone system maintenance on Thursday, April 20, 2017. During this time, customers may have difficulty reaching our support team via phone support.

If you need urgent assistance from our support team, please initiate a chat through the (mt) AccountCenter. You may also open a new support request via the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article.

How Do I Initiate a Support Chat?
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

Symptoms:
• Inability to contact support via phone.
Apr 20, 19:06 PDT
Completed - The scheduled maintenance has been completed.
Apr 20, 21:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, April 20th, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 07, Storage Segment 03

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, April 20th, 2017.

What is changing?

This maintenance will further optimize operations on this storage segment.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 18, 12:06 PDT
Apr 19, 2017
Resolved - This issue has been resolved, and chat support is now available in the AccountCenter.
Apr 19, 05:18 PDT
Monitoring - The issue was identified by our chat service provider. Chat support should once again be accessible from within the AccountCenter. At this point we are still monitoring the service. Thank you again for your patience as this issue was addressed. We apologize for the inconvenience that this issue may have caused.
Apr 19, 05:02 PDT
Investigating - At this time, chat support may be unavailable for some customers via the AccountCenter. We are currently investigating this intermittent issue, and anticipate a quick resolution. If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 877-578-4000.

We will update this status notification as more information is available. We thank you in advance for your patience as this issue is addressed, and we apologize for the inconvenience that this issue may have caused
Apr 19, 04:28 PDT
Apr 18, 2017
Resolved - Thank you for your patience. This incident has been resolved and this host is available. Please contact our support team if you feel that this is not resolved.
Apr 18, 00:22 PDT
Update - (mt) engineers are still attempting to free up space on DV Host Server vzx125. We will continue to provide updates via this page as they are provided. Thank you once again for your patience!
Apr 17, 21:25 PDT
Update - (mt) engineers have identified the issue as being related to disk usage on the Host Server. At this time, they are attempting to free up resources in order to resolve the issue. Thank you for your patience!
Apr 17, 20:41 PDT
Identified - (mt) Engineers are currently mitigating an issue with DV Host Server vzx125, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Apr 17, 19:56 PDT
Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017
Resolved - This incident has been resolved. Thank you for your patience and understanding with this. If you feel that this is unresolved please reach out to our Customer Support team.
Apr 14, 15:55 PDT
Identified - The issue has been identified and customers should now be able to access their services. If you are still experiencing issues with accessing your services, please contact our Customer Support team.
Apr 14, 15:30 PDT
Investigating - (mt) Engineers are currently investigating a network issue affecting multiple services. At this time you may experience an interruption with hosting services and inability to access sites.

Symptoms:
• Inability to access web, FTP, or SSH.
Apr 14, 15:07 PDT
Resolved - All containers are currently online and (mt) Engineers are working to migrate the rest of the affected containers to a new Host Server. Should you experience any additional issues, please contact our Customer Support team. We appreciate your patience and understanding with this matter.
Apr 14, 08:11 PDT
Monitoring - At this time, (mt) Engineers are in the process of migrating affected containers to a new Host Server and services should be online. Thank you for your patience!
Apr 14, 05:02 PDT
Update - (mt) Engineers have identified the issue as being related to a hardware failure on Host Server vzx403. Currently, the affected containers are being migrated to a new Host Server. Thank you for your patience!
Apr 13, 20:49 PDT
Identified - (mt) Engineers are currently mitigating an issue with DV Host Server vzx403, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Apr 13, 08:04 PDT
Apr 13, 2017
Completed - The scheduled maintenance has been completed.
Apr 13, 21:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 21:00 PDT
Scheduled - We will be performing scheduled system maintenance on Thursday, April 13, 2017. Here are the important details:

Who is affected?

This maintenance will affect customers on DV servers hosted at our IAD Data Center as well as Grid hosted email services. Several minor blips may be experienced during this network maintenance.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, April 13, 2017.

What is changing?

This maintenance will replace faulty hardware in one of our core routers.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 13, 15:29 PDT
Resolved - Thank you for your patience. This incident has been resolved and this host is available. Please contact our support team if you feel that this is not resolved.
Apr 13, 14:03 PDT
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzx551, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Apr 13, 13:50 PDT
Apr 12, 2017

No incidents reported.

Apr 11, 2017
Completed - The scheduled maintenance has been completed.
Apr 11, 21:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 PDT
Scheduled - We will be performing an emergency system maintenance on Tuesday, April 11, 2017 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

Host Server vzx246

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Tuesday, April 11, 2017.

What is changing?

This maintenance will reboot the affected Host Server.

Why is this maintenance happening?

This maintenance is happening in order to perform necessary kernel updates and stabilize load on the Host Server.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 11, 19:42 PDT
Completed - The scheduled maintenance has been completed.
Apr 11, 00:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 PDT
Scheduled - We will be performing scheduled system maintenance on Monday, April 10, 2017 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

Host Servers vzd110 - vzd112
Host Servers vzd114 - vzd119

Host Server vzs080
Host Server vzs101
Host Server vzs143
Host Server vzs174
Host Server vzs215

Host Server vzx154
Host Server vzx155
Host Servers vzx157 - vzx165
Host Servers vzx168 - vzx181
Host Server vzx200
Host Server vzx622
Host Server vzx623
Host Server vzx855
Host Server vzx1018
Host Server vzx1029

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, April 10, 2017.

What is changing?

This maintenance will reload a network switch at our Virginia Datacenter (IAD).

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 10, 19:53 PDT