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Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
(mt) Media Temple Network Maintenance Aug 25, 21:00 - Aug 26, 01:00 PDT
We will be performing scheduled network maintenance on Thursday, August 25, 2016. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Services hosted in our LAX data center. Several minor blips of downtime are expected while the maintenance is completed.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, August 25, 2016.

What is changing?

This maintenance will perform upgrades to (mt) switches in this datacenter.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done to improve security, stability, and performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Posted on Aug 24, 17:29 PDT
We will be performing a scheduled system maintenance on Wednesday, August 31st, 2016 to our phone system. Here are the important details:

Who is affected?

(mt) Media Temple customers who wish to call support or CloudTech. Please use chat support during the maintenance window instead.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, September 1st, 2016.

Why is this maintenance happening?

This maintenance will be adding additional features to the (mt) Media Temple phone system.

Symptoms:
• Inability to contact support or CloudTech via Phone.
Posted on Aug 23, 09:03 PDT
Past Incidents
Aug 25, 2016

No incidents reported today.

Aug 24, 2016

No incidents reported.

Aug 23, 2016
Resolved - This incident has been resolved.
Aug 23, 19:10 PDT
Monitoring - At this time, all affected Host Servers should be functioning as expected. We will continue to monitor this situation and provide updates as needed.
Aug 23, 18:06 PDT
Update - (mt) Engineers continue to finalize the network configurations. As progress continues, servers will begin to come back online. We expect a resolution shortly.
Aug 23, 17:08 PDT
Identified - At this time (mt) Engineers have replaced the faulty hardware and are finalizing the configuration. We are working diligently to bring the network back online as soon as possible. Thanks for your patience.
Aug 23, 14:59 PDT
Investigating - (mt) Engineers are currently mitigating an issue with the network connection at our Data Center, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing the network back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

The following Host Servers are affected:

| vzx126.mediatemple.net |
| vzx769.mediatemple.net |
| vzx771.mediatemple.net |
| vzx773.mediatemple.net |
| vzd167.mediatemple.net |
| vzd196.mediatemple.net |
| vzx405.mediatemple.net |
| vzx377.mediatemple.net |
| vzx698.mediatemple.net |
| vzx691.mediatemple.net |
| vzx692.mediatemple.net |
| vzx792.mediatemple.net |
| vzx789.mediatemple.net |
| vzx666.mediatemple.net |
| vzx127.mediatemple.net |
| vzx406.mediatemple.net |
| vzx381.mediatemple.net |
| vzx881.mediatemple.net |
| vzx445.mediatemple.net |
| vzx847.mediatemple.net |
| vzx835.mediatemple.net |
| vzx837.mediatemple.net |
| vzx375.mediatemple.net |
| vzd168.mediatemple.net |
| vzd162.mediatemple.net |
| vzd163.mediatemple.net |
| vzd165.mediatemple.net |
| vzd166.mediatemple.net |
| vzx373.mediatemple.net |
| vzd164.mediatemple.net |
| vzd177.mediatemple.net |
| vzd174.mediatemple.net |
| vzs176.mediatemple.net |
| vzx128.mediatemple.net |

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Aug 23, 12:29 PDT
Aug 22, 2016
Completed - This maintenance is now complete. Cluster 01 has been completed, but Cluster 02 will need to be rescheduled.
Aug 22, 23:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 21:01 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, August 22, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 01
Cluster 02

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, August 22, 2016.

What is changing?

This maintenance will further optimize hardware on Clusters 01 and 02.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Aug 22, 19:50 PDT
Completed - The scheduled maintenance has been completed.
Aug 22, 21:50 PDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 21:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 21:01 PDT
Scheduled - We will be performing scheduled network maintenance on Monday, August 22, 2016. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Services hosted in our LAX data center. Several minor blips of downtime are expected while the maintenance is completed.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, August 22, 2016.

What is changing?

This maintenance will perform upgrades to (mt) switches in this datacenter.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done to improve security, stability, and performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Aug 17, 18:17 PDT
Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016
Completed - @11:34p Emergency maintenance has been completed.
Aug 16, 23:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 21:01 PDT
Scheduled - We will be performing a scheduled system maintenance on Tuesday, August 16, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 07

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Tuesday, August 16, 2016.

What is changing?

This maintenance will further optimize hardware on Cluster 07.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Aug 16, 18:46 PDT
Aug 15, 2016
Completed - Scheduled network maintenance is now completed.
Aug 15, 22:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:01 PDT
Scheduled - We will be performing scheduled network maintenance on Monday, August 15, 2016. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Services hosted in our LAX data center. Several minor blips of downtime are expected while the maintenance is completed.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, August 15, 2016.

What is changing?

This maintenance will perform upgrades to (mt) switches in this datacenter.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done to improve security, stability, and performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Aug 15, 18:32 PDT
Completed - Grid maintenance is now completed.
Aug 15, 22:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:01 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, August 15, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 07

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, August 15, 2016.

What is changing?

This maintenance will further optimize hardware on Cluster 07.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Aug 15, 16:19 PDT
Resolved - This incident has been resolved.
Aug 15, 15:21 PDT
Update - (mt) Engineers have confirmed that the issue is related to our IAD Datacenter. Affected customers may experience difficulty sending and receiving email and/or inability to access the AccountCenter.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

• Inability to access the AccountCenter or Send or receive email via IMAP, POP, or SMTP.
Aug 15, 13:49 PDT
Identified - (mt) Engineers are currently working on an issue affecting multiple Grid Mail Nodes. Affected customers may experience difficulty sending and receiving email.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to send or receive email via IMAP, POP, or SMTP.
Aug 15, 13:18 PDT
Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016
Resolved - Our engineers have confirmed that this issue has been resolved and sites on Cluster 11 are loading properly at this time. If you have any further issues, please contact us via chat, phone or support request.
Aug 11, 18:52 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 11 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Aug 11, 18:16 PDT