In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, July 28th, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 02
Cluster 03
Cluster 04
Cluster 05
Cluster 06
Cluster 07
Cluster 08
Cluster 09
Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, July 28th, 2016.

What is changing?

This maintenance will further optimize hardware on multiple clusters.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
AccountCenter Operational
API Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
ProCDN Operational
Support Operational
Virb Operational
WordPress Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 28, 2016
Completed - The scheduled maintenance has been completed.
Jul 28, 21:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:01 PDT
Scheduled - We will be performing scheduled system maintenance on Thursday, July 28, 2016. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

vzd080.mediatemple.net
vzx551.mediatemple.net
vzx058.mediatemple.net
vzx876.mediatemple.net
vzx171.mediatemple.net
vzs412.mediatemple.net

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, July 28, 2016.

What is changing?

This maintenance will replace defective battery backup units.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 26, 23:15 PDT
Jul 27, 2016
Resolved - After monitoring, we are no longer receiving reports of issues with Account Center functionality. If you are still experiencing issues, please contact support.
Jul 27, 05:38 PDT
Monitoring - Our system engineers have implemented a fix, and expect Account Center functionality to be restored. We are currently monitoring to ensure services are working.
Jul 27, 03:18 PDT
Update - Currently, Grid services on clusters 3-9 may still be experiencing issues. Clusters 1, 2, 10, 11, 12 should be able to access Account Center functions. Please see this (mt) Media Temple Community article for assistance in locating your Grid's cluster number:

https://mediatemple.net/community/products/grid/204644050/how-to-find-your-grid-cluster-and-storage-segment
Jul 27, 02:11 PDT
Update - Partial functionality for the Account Center has been restored. We are still awaiting a permanent fix to the issue.
Jul 27, 01:22 PDT
Update - The Account Center has been temporarily disabled in order to address the issue. We will provide additional updates as soon as they are available.
Jul 27, 01:14 PDT
Identified - We are receiving reports of issues affecting the Account Center, including adding services or accessing control panels. Our system engineers have identified the issue, and are currently working on a resolution.
Jul 27, 00:41 PDT
Jul 26, 2016
Completed - Our engineers have successfully completed the maintenance, and site's should be accessible again. If you are still experiencing issues, please contact support.
Jul 26, 22:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:00 PDT
Scheduled - We will be performing a emergency network maintenance on Tuesday, July 26, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will take place in our LAX datacenter however, no service interruption is expected.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Tuesday, July 26, 2016.

What is changing?

This maintenance will perform firmware updates in our LAX datacenter.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.
Jul 26, 14:49 PDT
Resolved - The external networking issue that was causing certain users to experience connection problems to the DV platform have cleared up.

At this time all services should be online and available. Thanks for your patience!
Jul 26, 14:12 PDT
Investigating - (mt) Engineers are currently investigating a potential issue affecting connectivity to some DV services at the moment. (mt) Engineers are currently working on researching the matter.

We sincerely apologize for any inconvenience that this has caused, and we appreciate your patience as we make progress towards the resolution of this issue. As more information is gathered, we will provide updates.
Jul 26, 11:00 PDT
Jul 25, 2016
Completed - The scheduled maintenance has been completed.
Jul 25, 21:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, July 25, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 02
Cluster 03
Cluster 04
Cluster 05
Cluster 06
Cluster 07
Cluster 08
Cluster 09
Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, July 25, 2016.

What is changing?

This maintenance will further optimize hardware on multiple clusters.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 25, 14:42 PDT
Jul 24, 2016

No incidents reported.

Jul 23, 2016

No incidents reported.

Jul 22, 2016

No incidents reported.

Jul 21, 2016

No incidents reported.

Jul 20, 2016
Completed - The scheduled maintenance has been completed.
Jul 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 22:00 PDT
Scheduled - We will be performing a emergency system maintenance on Tuesday, July 19, 2016 to our WordPress hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on our WordPress hosting servers. Customers on this service may experience downtime during this maintenance period.

When will this maintenance happen?

This maintenance will occur between 10:00 PM and 12:00 AM PT, Tuesday, July 19, 2016.

What is changing?

This maintenance will further optimize hardware on our WordPress hosting servers.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 19, 18:59 PDT
Jul 19, 2016
Resolved - (mt) Engineers have resolved the root cause of the issue and all services on vzx565 are now online and functional. Thank you for your patience.
Jul 19, 16:35 PDT
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzx565, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 19, 15:45 PDT
Resolved - This incident has been resolved.
Jul 19, 05:19 PDT
Identified - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 01, Herd 07 on the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Jul 19, 02:34 PDT
Jul 18, 2016
Completed - The scheduled maintenance has been completed.
Jul 18, 21:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, July 18, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, July 18, 2016.

What is changing?

This maintenance will further optimize hardware on Cluster 11.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 18, 15:23 PDT
Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016

No incidents reported.

Jul 14, 2016

No incidents reported.