Update - We are continuing to monitor for any further issues.
Dec 16, 2022 - 13:50 PST
Monitoring - We are currently experiencing high call and chat volume resulting in extended wait times. We apologize for the delay and look forward to assisting you as soon as possible.
Please Note: At this time, GoDaddy customer support cannot assist Media Temple customers. We apologize for any inconvenience.
Dec 16, 2022 - 13:15 PST
Resolved -
This incident has been resolved.
Mar 22, 10:20 PDT
Investigating -
We are currently experiencing a network interruption here at (mt) Media Temple Headquarters. This is affecting our ability at the moment to access our account management system which we use to pull up customer information in order to provide support.
At this time, we are actively working to resolve this and restore our internal network connectivity as soon as possible. Thank you for your understanding in this matter.
Symptoms: • Inability for (mt) support to access customer information.
Mar 22, 08:06 PDT
Resolved -
This incident has been resolved.
Mar 22, 10:13 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 20, 13:54 PDT
Investigating -
Thanks for your continued patience. (mt) Engineers have identified the issue and are working to permanently resolve the issue as soon as possible.
We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Mar 20, 09:25 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 6, 12:39 PST
Investigating -
(mt) Engineers are currently mitigating an issue with the (mt) Media Temple network, which may affect your connectivity to some services. (mt) Engineers are currently working on bringing this back to optimal performance.
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms: • Inability to access web, FTP, or SSH.
• Intermittent DNS resolution
Mar 3, 13:37 PST
Completed -
The scheduled maintenance has been completed.
Mar 10, 01:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 21:02 PST
Scheduled -
Scheduled - We will be performing a scheduled network maintenance on Thursday, March 9th, 2023. Here are the important details:
Who is affected?
Although we do not expect any service interruption, you may experience some minor blips in network connectivity while attempting to reach (mt) Media Temple services. Due to network redundancies, such interruptions should be minimal.
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, March 9th, 2023.
What is changing?
This maintenance will involve rebooting our distribution routers.
Why is this maintenance happening?
This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.
Symptoms: • Inability to access web, SSH, or FTP.
Mar 8, 13:50 PST
Resolved -
This incident has been resolved
Mar 8, 12:58 PST
Investigating -
We are currently experiencing a network interruption here at (mt) Media Temple Headquarters. This is affecting our ability at the moment to access our account management system which we use to pull up customer information in order to provide support. This issue may also affect your connectivity to some services.
At this time, we are actively working to resolve this and restore our internal network connectivity as soon as possible. Thank you for your understanding in this matter.
Symptoms: • Inability for (mt) support to access customer information. • Inability to access web, FTP, or SSH. • Intermittent DNS resolution
Mar 8, 12:42 PST