(mt) Media Temple Status

All Systems Operational

AccountCenter Operational

API Operational

DNS Operational

DV Operational

DV Developer Operational

GRID Operational

ProCDN Operational

Support Operational

Virb Operational

Managed WordPress Operational

CDN & WAF Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Network Maintenance - Stage 1 Feb 4, 21:00 - Feb 5, 01:00 PST

We will be performing Stage 1 of a scheduled network maintenance on Monday, February 4th 2019. Customers may experience extended downtime of up to 1 hour during this network maintenance. Please read the following important details in full to understand how you may be impacted:

Who is affected?

This maintenance will affect customers with the following products:

Grid Email
All DV Products
Premium WordPress (Legacy) with (mt) Mail

This maintenance will not affect:

Grid Hosting (Web)
Managed WordPress (Web)

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, February 4th 2019.

What is changing?

(mt) Media Temple network engineers will be performing an important upgrade on (mt) Media Temple's network infrastructure by installing new hardware.

Why is this maintenance happening?

These upgrades are necessary to continue operating on supported systems and bring network performance improvements to our customers.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to send or receive email
Posted on Jan 11, 21:00 PST

Scheduled Network Maintenance - Stage 2 Feb 7, 21:00 - Feb 8, 01:00 PST

We will be performing Stage 2 of a scheduled network maintenance on Thursday, February 7th 2019. Customers may experience extended downtime of up to 4 hours during this network maintenance. Please read the following important details in full to understand how you may be impacted:

Who is affected?

This maintenance will affect customers with the following products:

Grid Email
All DV Products
Premium WordPress (Legacy) with (mt) Mail

This maintenance will not affect:

Grid Hosting (Web)
Managed WordPress (Web)

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, February 7th 2019.

What is changing?

(mt) Media Temple network engineers will be performing an important upgrade on (mt) Media Temple's network infrastructure by installing new hardware.

Why is this maintenance happening?

These upgrades are necessary to continue operating on supported systems and bring network performance improvements to our customers.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to send or receive email
Posted on Jan 11, 21:00 PST

Scheduled Network Maintenance - Stage 3 Feb 11, 21:00 - Feb 12, 01:00 PST

We will be performing Stage 3 of a scheduled network maintenance on Monday, February 11th 2019. Customers may experience extended downtime of up to 1 hour during this network maintenance. Please read the following important details in full to understand how you may be impacted:

Who is affected?

This maintenance will affect customers with the following products:

Grid Email
All DV Products
Premium WordPress (Legacy) with (mt) Mail

This maintenance will not affect:

Grid Hosting (Web)
Managed WordPress (Web)

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, February 11th 2019.

What is changing?

(mt) Media Temple network engineers will be performing an important upgrade on (mt) Media Temple's network infrastructure by installing new hardware.

Why is this maintenance happening?

These upgrades are necessary to continue operating on supported systems and bring network performance improvements to our customers.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to send or receive email
Posted on Jan 11, 16:04 PST

Past Incidents

Jan 22, 2019

DV Host Server vzs261 Service Interruption

Resolved - This incident has been resolved.
Jan 22, 19:37 PST

Update - (mt) Media Temple Engineers are still working to resolve this issue. We appreciate your patience as we continue to investigate.
Jan 22, 19:07 PST

Identified - (mt) Media Temple Engineers have identified a hardware issue and are working to resolve this. Thank you for your patience with this issue.
Jan 22, 15:15 PST

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs261, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jan 22, 14:05 PST

DV Host Server vzs510 Service Interruption

Resolved - This incident has been resolved.
Jan 22, 15:27 PST

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs510, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jan 22, 15:11 PST

Jan 21, 2019

Grid Cluster 03 Service Interruption

Resolved - This incident has been resolved.
Jan 21, 05:34 PST

Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 03 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jan 20, 20:54 PST

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

Grid Software Maintenance

Completed - Thanks for your patience! This maintenance completed.
Jan 17, 21:52 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 PST

Scheduled - We will be performing a scheduled system maintenance on Thursday, January 17th, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 10:
Storage Segment 05
Storage Segment 06
Storage Segment 07
Storage Segment 08

Cluster 12:
Storage Segment 01
Storage Segment 02
Storage Segment 03
Storage Segment 04
Storage Segment 05
Storage Segment 06
Storage Segment 07
Storage Segment 08

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, January 17th, 2019.

What is changing?

We will be updating backend software for our storage segments.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jan 17, 21:00 PST

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

DV Host Server vzs663 Service Interruption

Resolved - This incident has been resolved.
Jan 13, 01:11 PST

Identified - The issue has been identified and a fix is in the process of being implemented. Your patience is appreciated.
Jan 13, 00:20 PST

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs663, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jan 12, 22:51 PST

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

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