(mt) Media Temple Status

Scheduled BBWC/FBWC Maintenance for Multiple Host Servers

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Monday, September 16th, 2019. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

vzs530.mediatemple.net
vzs583.mediatemple.net
vzs581.mediatemple.net
vzs461.mediatemple.net
vzs527.mediatemple.net
vzs267.mediatemple.net
vzs253.mediatemple.net
vzs263.mediatemple.net
vzs296.mediatemple.net
vzs414.mediatemple.net

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, September 16th, 2019.

What is changing?

This maintenance will replace defective battery backup units.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.

Grid Maintenance for Multiple Mail Nodes

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on September 16th, 2019 for multiple mail nodes on the Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following Grid mail nodes:

n58.mail01
n59.mail01
n60.mail01
n61.mail01
n62.mail01
n63.mail01
n67.mail01
n68.mail01
n70.mail01
n71.mail01
n73.mail01

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter to find your mail node. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Your mail node can be found in the ‘Email Setup’ section.

The following (mt) Community article can be used for reference:

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, September 16th, 2019

What is changing?

We will be migrating our mail servers within our data center

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access, send, or receive email.

AccountCenter Operational

DNS Operational

DV Under Maintenance

DV Developer Operational

GRID Under Maintenance

ProCDN Operational

Support Operational

Virb Operational

Managed WordPress Operational

CDN & WAF Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2019

Grid OS Software Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 22:29 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT

Scheduled - We will be performing scheduled system maintenance on Monday, September 16, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 01
Cluster 02
Cluster 03

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, September 16, 2019.

What is changing?

Operating system upgrades are being performed on the listed clusters.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance and security.

Symptoms:
• No downtime is anticipated
Sep 16, 14:09 PDT

Grid Software Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 21:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Monday, September 16th, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Clusters 01 - 12

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, September 16th, 2019.

What is changing?

We are updating the Nginx service for our applications installer.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software for our Managed Apps installer on the Grid.

Symptoms:
• Inability to install, delete or modify applications provided by the Managed Apps installer.
Sep 16, 14:16 PDT

DV Host Server vzs661 Service Interruption

Resolved - The hardware issue related to this incident has been addressed. This incident has been resolved.
Sep 16, 16:12 PDT

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs661, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Sep 16, 15:22 PDT

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

(mt) Media Temple Support Account Management Interruption

Resolved - This incident is now resolved. Thanks for your patience and understanding.
Sep 13, 14:37 PDT

Monitoring - Our team has resolved the issue and we are currently monitoring the situation for stability.
Sep 13, 14:09 PDT

Update - We are continuing to work on a fix for this issue.
Sep 13, 14:02 PDT

Update - The issue being reported may also be impacting the ability to log into the Account Center or reset your Account Center password. Our team is currently working on a solution.
Sep 13, 14:02 PDT

Identified - We are currently experiencing a network interruption here at (mt) Media Temple Headquarters. This is affecting our ability at the moment to access our account management system which we use to pull up customer information in order to provide support.

At this time, we are actively working to resolve this and restore our internal network connectivity as soon as possible. Thank you for your understanding in this matter.

Symptoms:
• Inability for (mt) support to access customer information.
Sep 13, 14:00 PDT

Scheduled Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 02:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:59 PDT

Scheduled - We will be performing a scheduled network maintenance on Thursday, September 12th, 2019. Here are the important details:

Who is affected?

Although we do not expect any service interruption, you may experience some minor blips in network connectivity while attempting to reach (mt) Media Temple services. Due to network redundancies, such interruptions should be minimal.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, September 12th, 2019.

What is changing?

This maintenance will replace a router line card.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Sep 12, 23:58 PDT

Grid OS Software Maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:01 PDT

Scheduled - We will be performing a scheduled system maintenance on Thursday, September 12, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 04
Cluster 05
Cluster 06

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, September 12, 2019.

What is changing?

Operating system upgrades are being performed on the listed clusters.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance and security.

Symptoms:
• No downtime is anticipated
Sep 12, 12:02 PDT

Sep 12, 2019

Scheduled Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 PDT

Scheduled - Scheduled - We will be performing a scheduled network maintenance on Thursday, September 12th, 2019. Here are the important details:

Who is affected?

Although we do not expect any service interruption, you may experience some minor blips in network connectivity while attempting to reach (mt) Media Temple services. Due to network redundancies, such interruptions should be minimal.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, September 12th, 2019.

What is changing?

This maintenance will replace a router line card.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Sep 3, 12:03 PDT

Sep 11, 2019

Grid OS Software Maintenance

Completed - This scheduled maintenance has been completed.
Sep 11, 23:14 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Wednesday, September 11, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 07-08

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday, September 11, 2019.

What is changing?

Operating system upgrades are being performed on the listed storage segments.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance and security.

Symptoms:
• No downtime is anticipated
Sep 11, 12:56 PDT

DV Host Server vzx1106 Service Interruption

Resolved - (mt) Engineers have resolved the issue and all containers are back online.
Sep 11, 17:28 PDT

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzx1106, which is affecting some of our DV customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Sep 11, 15:08 PDT

Sep 10, 2019

DV Host Server vzx1081 Service Interruption

Resolved - This incident has been resolved.
Sep 10, 06:33 PDT

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzx1081, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Sep 10, 05:08 PDT

Grid Maintenance for Multiple Mail Nodes

Completed - The scheduled maintenance has been completed.
Sep 10, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Monday, September 9th, 2019 for multiple mail nodes on the Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following Grid mail nodes:

n58.mail01
n59.mail01
n60.mail01
n61.mail01
n62.mail01
n63.mail01
n67.mail01
n68.mail01
n70.mail01
n71.mail01
n73.mail01

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter to find your mail node. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Your mail node can be found in the ‘Email Setup’ section.

The following (mt) Community article can be used for reference:

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, September 9th, 2019.

What is changing?

We will be migrating our mail servers within our data center.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access, send, or receive email.
Sep 9, 16:11 PDT

Sep 9, 2019

Grid OS Software Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 23:55 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 9, 22:12 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Monday, September 09, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 09

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, September 09, 2019.

What is changing?

Operating system upgrades are being performed on the listed storage segments.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance and security.

Symptoms:
• No downtime is anticipated
Sep 9, 19:51 PDT

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

Grid OS Software Maintenance

Completed - The scheduled maintenance has been cancelled
Sep 5, 21:52 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:01 PDT

Scheduled - We will be performing a scheduled system maintenance on Thursday, September 05, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 09

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, September 05, 2019.

What is changing?

Operating system upgrades are being performed on the listed storage segments.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance and security.

Symptoms:
• No downtime is anticipated
Sep 5, 14:21 PDT

Scheduled Grid Maintenance

Completed - The scheduled maintenance has been completed.
Sep 5, 21:38 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:01 PDT

Scheduled - We will be performing a scheduled system maintenance on Thursday, September 05, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers ability to manage all "Managed Apps"

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, September 05, 2019.

What is changing?

This maintenance will update DNS for the Managed Apps server.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve "Managed Apps" functionality.

Symptoms:
• Inability to add, delete, or manage "Managed Apps" installations.
Sep 5, 14:38 PDT

Sep 4, 2019

No incidents reported.

Sep 3, 2019

Grid OS Software Maintenance

Completed - The scheduled maintenance has completed successfully.
Sep 3, 22:28 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Tuesday, September 03, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 10

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Tuesday, September 03, 2019.

What is changing?

Operating system upgrades are being performed on the listed storage segments.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance and security.

Symptoms:
• No downtime is anticipated
Sep 3, 11:49 PDT

Sep 2, 2019

No incidents reported.

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