(mt) Media Temple Status

Jul 21, 2018

No incidents reported today.

Jul 20, 2018

Grid Cluster 09 Storage Segment 02 Service Interruption

Resolved - This incident has been resolved.
Jul 20, 13:23 PDT

Update - (mt) Engineers have completed 98% of the restorations on this Storage Segment. We are still working on restoring the last sites. Thanks for your continued patience as we work towards a final resolution.
Jul 19, 06:13 PDT

Update - (mt) Engineers are continuing to restore sites. Our team has sent out additional Support Requests to those who are still affected with additional details.
Jul 18, 16:21 PDT

Update - There are no updates at this time. Restorations are still actively running.
Jul 18, 12:30 PDT

Update - Our team has restored a majority of sites on this Storage Segment. Sites will come back online as they are restored. We thank you for your patience through the last of the sites and we will provide another update once it has been completed.
Jul 18, 09:26 PDT

Update - We continue to work toward restoring the storage segment fully. Thank you for your patience.
Jul 17, 22:35 PDT

Update - Our restorations on this Storage Segment are continuing to run. Thank you for your patience.
Jul 17, 21:28 PDT

Update - Restorations on the affected storage segment are still running. We appreciate your patience and understanding during this time.
Jul 17, 19:17 PDT

Update - Our restorations on this Storage Segment are continuing to run. As they complete, customers will see their sites come back online. Due to the amount of data, we are not able to provide an ETA. Thank you for patience with this issue.
Jul 17, 14:44 PDT

Update - Our team is continuing to work on restoring this Storage Segment. We appreciate your patience with this issue.
Jul 17, 13:17 PDT

Update - There are no updates at this time. Thanks for your patience and understanding.
Jul 17, 12:15 PDT

Identified - Due to hardware failure, (mt) engineers are restoring data to a new machine. As there is a large amount of data to restore, it may take an extended period of time to completely restore all sites. Our team is prioritizing this issue and are working to ensure everything is restored and operational as soon as possible. Thanks for your understanding and patience as we work through this.
Jul 17, 11:15 PDT

Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for Grid customers with services residing on Cluster 09, Storage Segment 02.

You may verify whether or not your services are being impacted by this issue by locating the Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 17, 10:26 PDT

Jul 18, 2018

DV Host Server vzs476 Service Interruption

Resolved - (mt) Engineers have resolved the issue and hostserver vzs476 is now back online. Thanks for your patience with this issue.
Jul 18, 12:17 PDT

Identified - (mt) Engineers are currently mitigating an issue with DV Host Server vzs476, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 18, 11:26 PDT

Jul 16, 2018

(mt) Media Temple Phone Support Degraded

Resolved - This incident has been resolved.
Jul 16, 15:44 PDT

Update - We are continuing to investigate this issue.
Jul 16, 15:44 PDT

Investigating - At this time, customers may have difficulty generating support pins for phone support and/or submitting support requests via the AccountCenter. We are currently investigating the matter, and anticipate a quick resolution.

If you need urgent assistance from our support team, please initiate a chat through the (mt) AccountCenter. You may also contact support via phone and authenticate using your account password.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to generate a support pin
• Inability to submit support requests
Jul 16, 15:38 PDT

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

Scheduled Grid Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 22:22 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Thursday, July 12, 2018 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 10

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, July 12, 2018.

What is changing?

This maintenance will replace a faulty disk drive on the affected cluster.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 12, 14:52 PDT

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

Grid Cluster 07 Service Interruption

Resolved - (mt) Engineers have resolved this issue and the cluster has been stable. Thanks for your patience and understanding with this issue.
Jul 9, 13:31 PDT

Monitoring - (mt) Engineers have resolved the issue with Storage Segment 06 and are currently monitoring the cluster for continued stability. We will update as more information is available as we work towards a final resolution.
Jul 9, 12:14 PDT

Identified - Our team has identified an issue with Storage Segment 06. Overall, the issue should be improving for most customers on Cluster 07. Please stay tuned for more information regarding the status of Storage Segment 06. Thanks for your patience and understanding with this issue.
Jul 9, 12:09 PDT

Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 07 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 9, 11:49 PDT

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.