(mt) Media Temple Status

Feb 17, 2020

No incidents reported today.

Feb 16, 2020

Resolved - This incident has been resolved. We will continue to monitor for any issues.
Feb 16, 16:31 PST

Identified - The issue has been identified and a fix is being implemented.
Feb 16, 12:39 PST

Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 10 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Feb 16, 10:41 PST

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

Grid Software Maintenance

Completed - The scheduled maintenance has been completed.
Feb 13, 23:12 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:02 PST

Scheduled - We will be performing a scheduled system maintenance on Thursday, Feb 13, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, Feb 13, 2019

What is changing?

PHP software is being updated to 7.3.11. All other versions will not be impacted.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• No downtime is expected.
Feb 13, 20:33 PST

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

DV Host Server vzs263 Service Interruption

Resolved - This incident has been resolved.
Feb 9, 22:08 PST

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs263, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Feb 9, 21:51 PST

Feb 8, 2020

No incidents reported.

Feb 7, 2020

DV Host Server vzs462 Service Interruption

Resolved - This incident has been resolved.
Feb 7, 09:01 PST

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs462, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Feb 7, 08:44 PST

Feb 6, 2020

Scheduled Network Maintenance

Completed - The scheduled maintenance has been completed.
Feb 6, 21:36 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 21:00 PST

Scheduled - We will be performing a scheduled network maintenance on Thursday, February 6, 2020. Here are the important details:

Who is affected?

This may briefly affect customers on the following products:

DV / VPS
Grid

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, February 6, 2020.

What is changing?

We will be updating our network infrastructure.

Why is this maintenance happening?

This maintenance is happening to improve and upgrade our networking services.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to reach or ping server
Feb 6, 19:59 PST

Feb 5, 2020

No incidents reported.

Feb 4, 2020

Scheduled Grid Maintenance

Completed - The scheduled maintenance has been completed.
Feb 4, 21:40 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 21:01 PST

Scheduled - We will be performing a scheduled system maintenance on Tuesday, February 04, 2020 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers using Grid hosted email services.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Tuesday, February 04, 2020.

What is changing?

This maintenance will perform updates to the affected mail server.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve the security and stability of the mail server.

Symptoms:
• Inability to access email.
Feb 4, 12:56 PST

Scheduled Network Maintenance

Completed - The scheduled maintenance has been completed.
Feb 4, 00:19 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 PST

Scheduled - We will be performing a scheduled network maintenance on Monday, February 03, 2020. Here are the important details:

Who is affected?

No downtime is expected, however this may affect customers on the following products:

DV / VPS
DV Developer / VPS
Grid

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, February 03, 2020.

What is changing?

We will be updating hardware to improve the stability of our network infrastructure.

Why is this maintenance happening?

This maintenance is happening to improve and upgrade our networking services.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to reach or ping server
• Inability to reach Grid email server and send/receive email
Feb 3, 13:45 PST

Feb 3, 2020

Scheduled Grid Maintenance

Completed - The scheduled maintenance has been completed.
Feb 3, 22:08 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 PST

Scheduled - We will be performing a scheduled system maintenance on Monday, February 03, 2020 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers using Grid hosted email services.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, February 03, 2020.

What is changing?

This maintenance will perform updates to the affected mail server.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve the security and stability of the mail server.

Symptoms:
• Inability to access email.
Feb 3, 12:50 PST