Visit our support site.
All Systems Operational
AccountCenter
Operational
DNS
Operational
DV
Operational
DV Developer
Operational
GRID
Operational
ProCDN
Operational
Support
Operational
Virb
Operational
Managed WordPress
Operational
CDN & WAF
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2019
No incidents reported today.
Jul 19, 2019
No incidents reported.
Jul 18, 2019
No incidents reported.
Jul 17, 2019
Resolved -
This incident has now been resolved.
Jul 17, 06:28 PDT
Jul 17, 06:28 PDT
Investigating -
(mt) Engineers are currently working on an issue affecting Grid Mail Nodes n77.mail01 & n80.mail01. Affected customers may experience difficulty sending and receiving email.
You may verify whether or not your services are being impacted by this issue by locating your Mail Node in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/grid/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to send or receive email via IMAP, POP, or SMTP.
Jul 17, 04:28 PDT
You may verify whether or not your services are being impacted by this issue by locating your Mail Node in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/grid/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to send or receive email via IMAP, POP, or SMTP.
Jul 17, 04:28 PDT
Resolved -
This incident is now resolved.
Jul 17, 06:07 PDT
Jul 17, 06:07 PDT
Investigating -
(mt) Engineers are currently mitigating an issue with DV Host Server vzs462, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Jul 17, 05:29 PDT
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Jul 17, 05:29 PDT
Jul 16, 2019
No incidents reported.
Jul 15, 2019
Resolved -
This incident has been resolved.
Jul 15, 06:40 PDT
Jul 15, 06:40 PDT
Update -
Thank you for your patience while we continue to investigate this issue. This status will be updated as we work toward a resolution.
Jul 14, 22:41 PDT
Jul 14, 22:41 PDT
Investigating -
(mt) Engineers are currently mitigating an issue with DV Host Server vzs414, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Jul 14, 20:02 PDT
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Jul 14, 20:02 PDT
Jul 13, 2019
No incidents reported.
Jul 12, 2019
Completed -
The scheduled maintenance has been completed.
Jul 12, 01:00 PDT
Jul 12, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 PDT
Jul 11, 21:00 PDT
Scheduled -
We will be performing a scheduled system maintenance on Thursday, July 11th, 2019 to our Grid hosting service. Here are the important details:
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 01 and 02 Storage Herds
You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide
When will this maintenance happen?
This maintenance will occur at 9:00 PM, Thursday, July 11th, 2019.
What is changing?
Rebooting Storage Herds for OS update
Why is this maintenance happening?
This maintenance is happening in order to upgrade software and improve cluster performance.
Symptoms:
• Inability to access web, SSH, or FTP.
Jul 11, 21:00 PDT
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 01 and 02 Storage Herds
You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide
When will this maintenance happen?
This maintenance will occur at 9:00 PM, Thursday, July 11th, 2019.
What is changing?
Rebooting Storage Herds for OS update
Why is this maintenance happening?
This maintenance is happening in order to upgrade software and improve cluster performance.
Symptoms:
• Inability to access web, SSH, or FTP.
Jul 11, 21:00 PDT
Jul 11, 2019
Completed -
The scheduled maintenance has been completed.
Jul 11, 01:00 PDT
Jul 11, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:01 PDT
Jul 10, 21:01 PDT
Scheduled -
We will be performing a scheduled system maintenance on Wednesday, July 10, 2019 to our Grid hosting service. Here are the important details:
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 01 - Cluster 09
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday, July 10, 2019.
Is a service interruption expected? How long?
No, If everything goes as planned customers should not see any downtime.
What is changing?
This maintenance will disable deprecated security protocols.
Why is this maintenance happening?
This maintenance is happening in order to improve security and stability of the affected clusters.
Jul 10, 11:27 PDT
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 01 - Cluster 09
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday, July 10, 2019.
Is a service interruption expected? How long?
No, If everything goes as planned customers should not see any downtime.
What is changing?
This maintenance will disable deprecated security protocols.
Why is this maintenance happening?
This maintenance is happening in order to improve security and stability of the affected clusters.
Jul 10, 11:27 PDT
Jul 9, 2019
Resolved -
This incident has been resolved.
Jul 9, 20:56 PDT
Jul 9, 20:56 PDT
Investigating -
(mt) Engineers are currently mitigating an issue with DV Host Server vzs414, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Jul 9, 19:22 PDT
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Jul 9, 19:22 PDT
Jul 8, 2019
Resolved -
This incident has been resolved.
Jul 8, 13:15 PDT
Jul 8, 13:15 PDT
Monitoring -
An issue with MySQL replication has been identified and resolved. Email access should be returning to normal. We are continuing to monitor the situation to confirm stability and performance.
Jul 8, 11:28 PDT
Jul 8, 11:28 PDT
Investigating -
(mt) Engineers are currently working on an issue affecting Grid Mail. Affected customers may experience difficulty sending and receiving email, and/or accessing webmail. A specific mail node has not been identified.
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to send or receive email via IMAP, POP, or SMTP.
• Inability to log into Webmail.
Jul 8, 11:04 PDT
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to send or receive email via IMAP, POP, or SMTP.
• Inability to log into Webmail.
Jul 8, 11:04 PDT
Jul 7, 2019
No incidents reported.
Jul 6, 2019
No incidents reported.