Update - We are continuing to investigate this issue.
Jun 18, 10:29 PDT
Investigating - We will be performing a scheduled system maintenance on Tuesday, June 18th, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

CLUSTER 06 and 05

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Tuesday, June 18th, 2019.

What is changing?

PHP 5.3 support is being removed as it has reached its End of Life.

Why is this maintenance happening?

This maintenance is happening in order to remove outdated software from the affected Grid Cluster.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 18, 21:00 PDT
Monitoring - A fix for this issue has been implemented. Stability has been restored at this time and we are continuing to monitor this issue until further notice.
Jun 16, 23:13 PDT
Identified - A hardware issue has been identified and a fix is being implemented.
Jun 16, 21:33 PDT
Update - Thank you for your patience. We are continuing to investigate this issue and will update this page once we have more information.
Jun 16, 19:44 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 05 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jun 16, 15:53 PDT
AccountCenter Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Under Maintenance
ProCDN Operational
Support Operational
Virb Operational
Managed WordPress Operational
CDN & WAF Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2019
Completed - This scheduled maintenance has been completed.
Jun 17, 21:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:01 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, June 17, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 07

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, June 17, 2019.

What is changing?

PHP 5.3 support is being removed as it has reached its End of Life.

Why is this maintenance happening?

This maintenance is happening in order to remove outdated software from the affected Grid Cluster.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 17, 10:12 PDT
Resolved - This incident has been resolved.
Jun 17, 14:20 PDT
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs619, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jun 17, 13:52 PDT
Jun 15, 2019

No incidents reported.

Jun 14, 2019
Resolved - This incident has been resolved and it is now possible to contact customer support via chat/phone. Thanks very much for your patience with this incident.
Jun 14, 17:40 PDT
Investigating - We are currently experiencing an interruption that is affecting our customers' ability to authenticate with customer support via live channels. Please reach out to us via support request for assistance.

https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

At this time, we are actively working to resolve the matter and restore access to Customer Support via live channels as soon as possible. Thank you for your understanding and patience.

Symptoms:
• Inability to access Customer Support via live channels.
Jun 14, 17:07 PDT
Completed - The scheduled maintenance has been completed.
Jun 14, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, June 13, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 08

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, June 13, 2019.

What is changing?

PHP 5.3 support is being removed as it has reached its End of Life.

Why is this maintenance happening?

This maintenance is happening in order to remove outdated software from the affected Grid Cluster.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 13, 10:16 PDT
Jun 12, 2019
Completed - The scheduled maintenance has been completed.
Jun 12, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Wednesday, June 12, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 09

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday, June 12, 2019.

What is changing?

PHP 5.3 support is being removed as it has reached its End of Life.

Why is this maintenance happening?

This maintenance is happening in order to remove outdated software from the affected Grid Cluster.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 12, 10:12 PDT
Completed - The scheduled maintenance has been completed.
Jun 12, 21:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:16 PDT
Scheduled - We will be performing a scheduled system maintenance on June 12th, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

n01-n10.mail01

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, June 12th, 2019.

What is changing?

We are making updates to mail nodes n01-n10.mail01

Why is this maintenance happening?

This maintenance is happening to improve security and stability.

Symptoms:
• Inability to access mail.
Jun 12, 21:15 PDT
Jun 11, 2019
Completed - This maintenance has been completed.
Jun 11, 21:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Tuesday, June 11, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 10

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Tuesday, June 11, 2019.

What is changing?

PHP 5.3 support is being removed as it has reached its End of Life.

Why is this maintenance happening?

This maintenance is happening in order to remove outdated software from the affected Grid Cluster.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 11, 10:05 PDT
Completed - The scheduled maintenance has been completed.
Jun 11, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, June 10, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 10

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, June 10, 2019.

What is changing?

PHP 5.3 support is being removed as it has reached its End of Life.

Why is this maintenance happening?

This maintenance is happening in order to remove outdated software from the affected Grid Cluster.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 7, 14:03 PDT
Jun 10, 2019
Completed - The scheduled maintenance has been completed.
Jun 10, 21:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on June 10th, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Grid Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, June 10th, 2019.

What is changing?

We are replacing a fan on the machine that currently holds databases for a segment of Grid Cluster 11.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 10, 14:46 PDT
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019
Completed - The scheduled maintenance has been completed.
Jun 7, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, June 06, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, June 06, 2019.

What is changing?

PHP 5.3 support is being removed as it has reached its End of Life.

Why is this maintenance happening?

This maintenance is happening in order to remove outdated software from the affected Grid Cluster.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 4, 10:34 PDT
Jun 5, 2019
Resolved - This incident has been resolved.
Jun 5, 08:05 PDT
Investigating - (mt) Engineers are currently working on an issue affecting database accessibility for some customers on Cluster 11 of the Grid.

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access the database server.
Jun 5, 07:43 PDT
Jun 4, 2019

No incidents reported.