All Systems Operational
AccountCenter Operational
DNS Operational
DV Operational
DV Developer Operational
VPS Operational
Shared Hosting Operational
Shared Hosting Plus Operational
GRID Operational
Support Operational
Managed WordPress Operational
CDN & WAF Operational
Google Workspace Admin Console Operational
Google Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2021

No incidents reported today.

Dec 8, 2021

No incidents reported.

Dec 7, 2021
Resolved - This incident has been resolved.
Dec 7, 13:03 PST
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 10 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Dec 7, 09:51 PST
Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Completed - The scheduled maintenance has been completed.
Dec 2, 15:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 14:46 PST
Scheduled - On Thursday, December 2nd, 2021, (mt) Media Temple Customer Service will be holding an all-hands meeting. We take customer support very seriously, so we’re always looking for ways to improve. This is just one more opportunity for us to reflect and set ourselves up for success moving forward.

How does this affect you?

This meeting is important, so we’re inviting the entire CS department. As such, we'll need to turn off our phone support channels, starting at about 2:45PM PST until 3:45PM PST. During that time, you may still submit a support request via the Account Center, or connect via chat support, but phone support will be temporarily unavailable. We apologize in advance for any inconvenience this may cause.

If you have questions or feedback, feel free to reach out. Aside from the quarterly meeting, we’re here to answer your call, 24/7/365.
Dec 1, 11:10 PST
Resolved - This incident has been resolved.
Dec 2, 11:20 PST
Investigating - We are currently experiencing an interruption that is affecting our customers' ability to access the control panel for their Managed WordPress accounts.

At this time, we are actively working to resolve the matter and restore access to the AccountCenter as soon as possible. Thank you for your understanding and patience.

Symptoms:
• Inability to access the AccountCenter.
Dec 2, 10:15 PST
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.