All Systems Operational
AccountCenter Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
Support Operational
VIRB Operational
Managed WordPress Operational
CDN & WAF Operational
G Suite Admin Console Operational
G Suite Gmail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020
Resolved - This incident has been resolved.
Jun 4, 12:25 PDT
Investigating - (mt) Engineers are currently working on an issue affecting multiple nodes. Affected customers may experience difficulty sending and receiving email.

You may verify whether or not your services are being impacted by this issue by locating your Mail Node in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to send or receive email via IMAP, POP, or SMTP.
Jun 4, 09:14 PDT
Resolved - This incident has been resolved.
Jun 4, 09:56 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 10 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jun 4, 08:30 PDT
Jun 3, 2020

No incidents reported.

Jun 2, 2020
Resolved - This incident has been resolved.
Jun 2, 14:09 PDT
Investigating - (mt) Engineers are currently mitigating an issue with the (mt) Media Temple network, which may affect your connectivity to some services. (mt) Engineers are currently working on bringing this back to optimal performance.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, mail, FTP, or SSH.
Jun 2, 13:16 PDT
Completed - The scheduled maintenance has been completed.
Jun 2, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:01 PDT
Scheduled - We will be performing maintenance on our phone system outside of our normal maintenance window. This maintenance will happen on Tuesday, June 2nd, 2020. Here are the important details:

Who is affected?

This will affect customers attempting to reach (mt) Media Temple support by phone.

When will this maintenance happen?

This maintenance will begin at 2 AM PT and may continue until 3 AM PT, Tuesday, June 2nd, 2020.

If you need urgent assistance from our support team, please initiate a chat through the (mt) AccountCenter. You may also open a new support request via the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article.

How Do I Initiate a Support Chat?
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

We apologize for any inconvenience this may cause.

Symptoms:
• Inability to contact support via phone.
Jun 1, 22:41 PDT
Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Resolved - This maintenance has been completed.
May 30, 22:23 PDT
Investigating - We will be performing maintenance on our phone system outside of our normal maintenance window. This maintenance will happen on Saturday, May 30, 2020. Here are the important details:

Who is affected?

This will affect customers attempting to reach (mt) Media Temple support by phone.

When will this maintenance happen?

This maintenance will begin at 5 PM PT and may continue until 7 PM PT, Saturday, May 30, 2020.

If you need urgent assistance from our support team, please initiate a chat through the (mt) AccountCenter. You may also open a new support request via the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article.

How Do I Initiate a Support Chat?
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

We apologize for any inconvenience this may cause.

Symptoms:
• Inability to contact support via phone.
May 28, 22:15 PDT
May 29, 2020
Resolved - Thank you for your patience. Mail access has been restored. This incident is now resolved.
May 29, 15:12 PDT
Investigating - (mt) Engineers are currently working on an issue affecting Grid Mail Node n**.mail01. Affected customers may experience difficulty sending and receiving emails.

You may verify whether or not your services are being impacted by this issue by locating your Mail Node in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to send or receive email via IMAP, POP, or SMTP.
May 29, 08:59 PDT
Completed - The scheduled maintenance has been completed.
May 29, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 PDT
Scheduled - Scheduled - We will be performing a scheduled network maintenance on Thursday, May 28th, 2020. Here are the important details:

Who is affected?

Although we do not expect any service interruption, you may experience some minor blips in network connectivity while attempting to reach (mt) Media Temple services. Due to network redundancies, such interruptions should be minimal.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, May 28th, 2020.

What is changing?

This maintenance will shift traffic to our new Data Center.

Why is this maintenance happening?

As we upgrade our systems and migrate to a new data center, routing traffic to the new data center is an essential step in the process.

Symptoms:
• Inability to access web, SSH, or FTP.
May 28, 16:00 PDT
May 28, 2020
May 27, 2020

No incidents reported.

May 26, 2020
Completed - The scheduled maintenance has been completed.
May 26, 21:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:01 PDT
Scheduled - We will be performing a scheduled system maintenance on Tuesday, May 26, 2020 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

Host Server vzs507
Host Server vzs509
Host Server vzs511
Host Server vzs512
Host Server vzs516
Host Server vzs517
Host Server vzs519
Host Server vzs522
Host Server vzs524
Host Server vzs526
Host Server vzs529

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Tuesday, May 26, 2020.

What is changing?

This maintenance will reboot the affected host servers.

Why is this maintenance happening?

This maintenance is happening in order to apply software updates.

Symptoms:
• Inability to access web, SSH, or FTP.
May 26, 13:03 PDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.