(mt) Media Temple Status

(mt) Media Temple Password Reset Issue

Investigating - We are currently investigating an issue with resetting (mt) Media Temple account passwords. Specifically when a password reset is submitted, an error message is met saying "The Primary Email entered is not a valid Account Center login."

At this time, we are actively working to resolve this and restore password reset function as soon as possible. Thank you for your understanding in this matter.

Symptoms:
• Inability to change (mt) Media Temple account passwords
Apr 21, 20:04 PDT

AccountCenter Operational

API Operational

DNS Operational

DV Operational

DV Developer Operational

GRID Operational

ProCDN Operational

Support Operational

Virb Operational

Managed WordPress Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2018

No incidents reported today.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

Scheduled BBWC Maintenance for Multiple Host Servers

Completed - The scheduled maintenance has been completed.
Apr 19, 22:16 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Thursday, April 19, 2019. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

Hostserver vzx1128
Hostserver vzx1129

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, April 19, 2019.

What is changing?

This maintenance will replace defective battery backup units.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 18, 20:06 PDT

Scheduled Grid Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 22:07 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Thursday, April 19, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 02

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, April 19, 2019.

What is changing?

This maintenance will relocate several Database Server Hosts on the affected Cluster.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 18, 20:18 PDT

Apr 18, 2018

No incidents reported.

Apr 17, 2018

Live Support Temporarily Unavailable - Tuesday, April 17th, 2018, 2:00 PM - 3:30 PM PST

Resolved - This incident has been resolved.
Apr 17, 15:30 PDT

Investigating - On Tuesday, April 17th, 2018, (mt) Media Temple Customer Service will hold our quarterly all-hands meeting. We take customer support very seriously, so we’re always looking for ways to improve. This is just one more opportunity for us to reflect and set ourselves up for success moving forward.

How does this affect you?

This meeting is important, so we’re inviting the entire CS department. As such, we’ll need to turn off our live support channels, starting at about 2:00 PM PST until 3:30 PM PST. During that time, you may still submit a support request via the Account Center, but chat, phone, and Twitter support will be temporarily unavailable. We apologize in advance for any inconvenience this may cause.

If you have questions or feedback, feel free to reach out. Aside from the quarterly meeting, we’re here to answer your call, 24/7/365.
Apr 17, 06:58 PDT

Apr 16, 2018

Scheduled Grid Maintenance

Completed - This maintenance has been completed.
Apr 16, 22:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Monday, April 16, 2018 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Mail Node: n72.mail01

You may verify whether or not your services are being impacted by this issue by locating your Mail Node in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, April 16, 2018.

What is changing?

This maintenance will update Exim on the affected Mail Node.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve performance of the affected Mail Node.

Symptoms:
• Inability to send email
Apr 16, 14:04 PDT

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

Scheduled Network Maintenance

Completed - The scheduled maintenance has been completed successfully. Thank you for your patience during these changes.
Apr 13, 01:58 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:18 PDT

Scheduled - We will be performing a network maintenance on Thursday, April 12, 2018. Here are the important details:

Who is affected?

This maintenance will affect customers located in our LAX Datacenter. This includes both our DV and Grid hosted services.

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, April 12, 2018.

What is changing?

This maintenance will replace a network switch in our LAX datacenter.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Apr 12, 21:17 PDT

Apr 11, 2018

No incidents reported.

Apr 10, 2018

Grid Cluster 07 Service Interruption

Resolved - The issue with the web accessibility on Cluster 07 of the Grid has been resolved. Thanks for your patience and understanding with this issue.
Apr 10, 05:28 PDT

Update - Our engineers are still working to resolve this issue. We appreciate your patience while we investigate this service interruption.
Apr 9, 21:27 PDT

Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 07 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Apr 9, 20:24 PDT

Apr 9, 2018

DV Host Server vzx1121 Service Interruption

Resolved - The issue with the hostserver has been resolved. Thanks for your patience and understanding with this issue.
Apr 9, 08:42 PDT

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzx1121, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Apr 8, 08:12 PDT

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