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Operational
Degraded Performance
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Maintenance
Scheduled Maintenance
Scheduled Grid Maintenance Jul 20, 21:00 - Jul 21, 01:00 PDT
We will be performing a scheduled system maintenance on Thursday, July 20, 2016 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 04, Storage Segment 07
Cluster 03, Storage Segment 08

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, July 20, 2016.

What is changing?

This maintenance will adjust cache cards for the affected storage segments.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Posted on Jul 19, 20:28 PDT
Past Incidents
Jul 20, 2017

No incidents reported today.

Jul 19, 2017
Resolved - This incident has been resolved.
Jul 19, 15:40 PDT
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzx040, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 19, 15:24 PDT
Jul 18, 2017

No incidents reported.

Jul 17, 2017
Completed - The scheduled maintenance has been completed.
Jul 17, 21:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, July 17th, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 04, Storage Segment 07
Cluster 03, Storage Segment 08

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, July 17th, 2017.

What is changing?

This maintenance will upgrade the underlying OS and requires a reboot.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 17, 10:57 PDT
Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017
Completed - The scheduled maintenance has been completed.
Jul 11, 21:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:01 PDT
Scheduled - We will be performing a scheduled system maintenance on Tuesday, July 11th, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect a very small amount of customers on the following servers:

Cluster 05

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Tuesday, July 11th, 2017.

What is changing?

A database server requires a reboot in order to perform necessary software upgrades and configurations.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 11, 15:15 PDT
Resolved - This incident has been resolved.
Jul 11, 16:41 PDT
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzx121, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Jul 11, 16:12 PDT
Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017
Resolved - (mt) Engineers were able to successfully fix the issue associated with DV Host Server vzs150. Access should be restored at this time. We thank you for your patience in this matter.
Jul 8, 00:45 PDT
Identified - (mt) Engineers are currently mitigating an issue with DV Host Server vzs150, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Jul 8, 00:07 PDT
Jul 7, 2017

No incidents reported.

Jul 6, 2017
Completed - The scheduled maintenance has been completed.
Jul 6, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, July 6th, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 01, Storage Segment 05
Cluster 01, Storage Segment 07

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, July 6th, 2017.

What is changing?

This maintenance will upgrade the underlying OS and requires a reboot. 

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jul 5, 13:24 PDT