(mt) Media Temple Status

Oct 16, 2017

No incidents reported today.

Oct 15, 2017

Resolved - Thank you for your patience. The issues affecting web accessibility for customers on Cluster 12 of the Grid has been resolved.
Oct 15, 10:57 PDT

Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 12 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Oct 15, 05:05 PDT

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

(mt) Media Temple Chat Support Temporarily Unavailable

Resolved - This incident has been resolved.
Oct 10, 17:22 PDT

Investigating - At this time, chat support may be unavailable for some customers via the AccountCenter. We are currently investigating the matter, and anticipate a quick resolution.

If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 310-841-5500. For information on how to open a support request, please see the following (mt) Community article.

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to initiate chat support from the AccountCenter.
Oct 10, 17:12 PDT

Oct 9, 2017

No incidents reported.

Oct 8, 2017

Grid Cluster 12 Service Interruption

Resolved - Thank you for your patience. The issues affecting web accessibility for customers on Cluster 12 of the Grid has been resolved.
Oct 8, 06:13 PDT

Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 12 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Oct 8, 05:27 PDT

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

Grid Hardware Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 22:14 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Thursday, October 5th, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 02, Storage Segment 01
Cluster 08, Storage Segment 06
Cluster 09, Storage Segment 05

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, October 5th, 2017.

What is changing?

This maintenance will upgrade the cache cards and improve performance.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance as well as to improve performance and reliability.

Symptoms:
• Inability to access web, SSH, or FTP.
Oct 4, 09:58 PDT

Oct 4, 2017

No incidents reported.

Oct 3, 2017

No incidents reported.

Oct 2, 2017

No incidents reported.