All Systems Operational
AccountCenter Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
Support Operational
VIRB Operational
Managed WordPress Operational
CDN & WAF Operational
G Suite Admin Console Operational
G Suite Gmail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Network Maintenance Oct 17, 21:00 - Oct 18, 01:00 PDT
We will be performing a scheduled network maintenance on Thursday, October 17, 2019. Here are the important details:

Who is affected?

This maintenance will affect customers on the following products:

DV / VPS
Grid (Email Only)

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, October 17, 2019.

What is changing?

We will be performing a VLAN migration in our Virginia data center.

Why is this maintenance happening?

This maintenance is happening to improve and upgrade our networking services.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to reach or ping server
• Inability to reach Grid email server and send/receive email
Posted on Oct 15, 12:24 PDT
We will be performing a scheduled maintenance on Friday, October 18th 2019, to our Customer Service department's phone systems, and phone support will be unavailable during this time.

If you need assistance from our support team during this maintenance, please initiate a chat through the (mt) AccountCenter. You may also open a new support request via the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article.

How Do I Initiate a Support Chat?
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

When will this maintenance happen?

This maintenance will occur between 1:00PM and 2:00PM PT, Friday, October 18th, 2019

Symptoms:
• Inability to contact support via phone.
Posted on Oct 16, 14:31 PDT
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019
Resolved - Our partners at Sucuri were able to resolve the latency issue affecting our CDN/WAF service. If you are seeing any other issues, please contact Support via Phone, Chat, or Support Request from your AccountCenter.
Oct 15, 17:22 PDT
Investigating - Our partners at Sucuri are currently investigating an issue that is creating latency from some regions when using our CDN/WAF service. Their engineers are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while they work towards a resolution.

Symptoms:
• Latency when using our CDN/WAF service.
Oct 15, 12:51 PDT
Completed - The scheduled maintenance has been completed.
Oct 15, 14:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 14:00 PDT
Scheduled - We will be performing a system maintenance on Tuesday, October 15, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 12

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur at 2PM PT, Tuesday, October 15, 2019.

What is changing?

This maintenance will upgrade phpMyAdmin on the affected cluster.

Why is this maintenance happening?

This maintenance is happening in order to upgrade outdated software.

Symptoms:
• Inability to access phpMyAdmin.
Oct 15, 12:12 PDT
Oct 14, 2019
Completed - The scheduled maintenance has been completed.
Oct 14, 23:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, October 14, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Grid Cluster 09, storage segments:
01
02
03
04
05

Grid Cluster 11, storage segments:
01
02
03
04

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, October 14, 2019.

What is changing?

This maintenance will update Solaris on the affected storage segments.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Oct 10, 11:33 PDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Completed - The scheduled maintenance has been completed.
Oct 11, 00:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 PDT
Scheduled - We will be performing a scheduled network maintenance on Thursday, October 10th, 2019 in our Virginia Data Center. Here are the important details:

Who is affected?

This maintenance will affect customers on the following products:

DV / VPS
Grid (Email Only)

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, October 10th, 2019.

What is changing?

Routing services are being moved to a new core firewall.

Why is this maintenance happening?

This maintenance is happening to improve and upgrade our networking services.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to reach or ping server
• Inability to reach Grid email server and send/receive email
Oct 10, 21:00 PDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019
Resolved - This incident has been resolved.
Oct 8, 16:28 PDT
Investigating - At this time, customers may have difficulty reaching our support team via phone support. We are currently investigating the matter, and anticipate a quick resolution.

If you need urgent assistance from our support team, please initiate a chat through the (mt) AccountCenter. You may also open a new support request via the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article.

How Do I Initiate a Support Chat?
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to contact support via phone.
Oct 8, 15:54 PDT
Oct 7, 2019
Completed - The scheduled maintenance has been completed.
Oct 7, 22:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, October 7th, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Grid Cluster 06 storage segments:
02
04
05
06
08
Grid Cluster 07 storage segments:
01
02
03
04

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, October 7th, 2019.

What is changing?

We will be updating to the latest version of Solaris on these clusters.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Oct 7, 16:19 PDT
Resolved - This incident has been resolved.
Oct 7, 11:38 PDT
Investigating - (mt) Media Temple is currently investigating an issue with virb.com.
Oct 7, 08:32 PDT
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
Completed - The scheduled maintenance has been completed.
Oct 3, 21:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, October 3rd, 2019 for a single mail node on the Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following Grid mail nodes:

n72.mail01

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter to find your mail node. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Your mail node can be found in the ‘Email Setup’ section.

The following (mt) Community article can be used for reference:

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, October 3rd, 2019.

What is changing?

We will be updating Exim and software on the affected Grid Mail node.

Why is this maintenance happening?

This maintenance is happening in order to improve security and stability on all of our Grid Mail nodes.

Symptoms:
• Inability to access, send, or receive email.
Oct 3, 15:45 PDT