This incident has been resolved.
Jul 20, 13:23 PDT
(mt) Engineers have completed 98% of the restorations on this Storage Segment. We are still working on restoring the last sites. Thanks for your continued patience as we work towards a final resolution.
Jul 19, 06:13 PDT
(mt) Engineers are continuing to restore sites. Our team has sent out additional Support Requests to those who are still affected with additional details.
Jul 18, 16:21 PDT
There are no updates at this time. Restorations are still actively running.
Jul 18, 12:30 PDT
Our team has restored a majority of sites on this Storage Segment. Sites will come back online as they are restored. We thank you for your patience through the last of the sites and we will provide another update once it has been completed.
Jul 18, 09:26 PDT
We continue to work toward restoring the storage segment fully. Thank you for your patience.
Jul 17, 22:35 PDT
Our restorations on this Storage Segment are continuing to run. Thank you for your patience.
Jul 17, 21:28 PDT
Restorations on the affected storage segment are still running. We appreciate your patience and understanding during this time.
Jul 17, 19:17 PDT
Our restorations on this Storage Segment are continuing to run. As they complete, customers will see their sites come back online. Due to the amount of data, we are not able to provide an ETA. Thank you for patience with this issue.
Jul 17, 14:44 PDT
Our team is continuing to work on restoring this Storage Segment. We appreciate your patience with this issue.
Jul 17, 13:17 PDT
There are no updates at this time. Thanks for your patience and understanding.
Jul 17, 12:15 PDT
Due to hardware failure, (mt) engineers are restoring data to a new machine. As there is a large amount of data to restore, it may take an extended period of time to completely restore all sites. Our team is prioritizing this issue and are working to ensure everything is restored and operational as soon as possible. Thanks for your understanding and patience as we work through this.
Jul 17, 11:15 PDT
(mt) Engineers are currently working on an issue affecting web accessibility for Grid customers with services residing on Cluster 09, Storage Segment 02.
You may verify whether or not your services are being impacted by this issue by locating the Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.https://mediatemple.net/community/products/grid/204644050/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.Symptoms:
• Inability to access web, FTP, or SSH.
Jul 17, 10:26 PDT