All Systems Operational
AccountCenter   Operational
API   Operational
DNS   Operational
DV   Operational
DV Developer   Operational
GRID   Operational
ProCDN   Operational
Support   Operational
Virb   Operational
Managed WordPress   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 17, 2017

No incidents reported today.

Dec 16, 2017

No incidents reported.

Dec 15, 2017

No incidents reported.

Dec 14, 2017

No incidents reported.

Dec 13, 2017

No incidents reported.

Dec 12, 2017

No incidents reported.

Dec 11, 2017
Completed - The scheduled maintenance has been completed.
Dec 11, 21:09 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 PST
Scheduled - We will be performing a scheduled system maintenance on Monday, December 11, 2017 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

Host Server vzs088

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, December 11, 2017.

What is changing?

This maintenance will reboot the affected host server.

Why is this maintenance happening?

This maintenance is happening in order to upgrade firmaware and improve host server stability.

Symptoms:
• Inability to access web, SSH, or FTP.
Dec 11, 13:19 PST
Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017
Resolved - Thank you for your patience while our team investigated this. Our team has resolved the issue and (mt) Media Temple Support and the AccountCenter is now accessible.
Dec 7, 12:02 PST
Investigating - We are currently experiencing a network interruption here at (mt) Media Temple Headquarters. This is affecting our ability at the moment to access our account management system which we use to pull up customer information in order to provide support. It may also prevent customers from being able to access the AccountCenter.

At this time, we are actively working to resolve this and restore our internal network connectivity as soon as possible. Thank you for your understanding in this matter.

Symptoms:
• Inability for (mt) support to access customer information.
• Inability to access (mt) Media Temple AccountCenter
Dec 7, 11:36 PST
Resolved - Thanks for your patience regarding this issue. Our team has identified and resolved the issue. Access to the (mt) Media Temple AccountCenter and AccountCenter features have been restored.
Dec 7, 10:16 PST
Investigating - We are currently experiencing an interruption that is intermittently affecting our customers' ability to access their AccountCenter or other pages on our website. If you need urgent assistance from our support team, please give us a call at 310-841-5500.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access the AccountCenter.
• Inability to access the items on https://mediatemple.net.
Dec 7, 07:01 PST
Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017
Completed - The scheduled maintenance has completed, thank you for your patience.
Dec 4, 21:49 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 PST
Scheduled - We will be performing a scheduled system maintenance on Monday, December 04, 2017 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 03

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, December 04, 2017.

What is changing?

This change is being made to adjust the LVS on Cluster 03 in order to improve network stability.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance.

Symptoms:
• Inability to access web, SSH, or FTP.
Dec 4, 13:19 PST
Dec 3, 2017

No incidents reported.