All Systems Operational
AccountCenter Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
ProCDN Operational
Support Operational
Virb Operational
Managed WordPress Operational
CDN & WAF Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019
Completed - The scheduled maintenance has been completed.
Aug 23, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, August 22, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 10

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, August 22, 2019.

What is changing?

Operating system upgrades are being performed on the listed storage segments.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance and security.

Symptoms:
• No downtime is anticipated
Aug 22, 12:42 PDT
Aug 22, 2019
Resolved - This incident has been resolved.
Aug 22, 09:55 PDT
Monitoring - (mt) Media Temple Chat Support is online and available. We are continuing to monitor the situation and will provide an update when it is considered resolved.
Aug 22, 09:39 PDT
Investigating - At this time, chat support may be unavailable for some customers via the AccountCenter. We are currently investigating the matter, and anticipate a quick resolution.

If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 877-578-4000. For information on how to open a support request, please see the following (mt) Community article.

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to initiate chat support from the AccountCenter.
Aug 22, 09:06 PDT
Resolved - The host server has been back online and is now operational. Thanks for your patience and understanding with this issue.
Aug 22, 08:22 PDT
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs317, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Aug 22, 08:03 PDT
Aug 21, 2019
Completed - This maintenance is now completed. Thanks for your patience!
Aug 21, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 11:02 PDT
Scheduled - We will be performing a scheduled system maintenance on Wednesday, August 21, 2019. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

Cluster 03
Cluster 04
Cluster 08
Cluster 09

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 11:00 AM and 2:00 PM PT, Wednesday, August 21, 2019.

What is changing?

This maintenance will replace defective battery backup units.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to access database servers.
Aug 21, 11:01 PDT
Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Completed - (mt) Media Temple engineers have finished the maintenance and all services are back online and operational. Thanks for your patience and understanding!
Aug 15, 11:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 11:00 PDT
Scheduled - We will be performing an emergency system maintenance on Thursday, August 15th, 2019. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers:

Cluster 01

If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.

When will this maintenance happen?

This maintenance will occur between 11:00 AM and 3:00 PM PT, Thursday, August 15th, 2019.

What is changing?

This maintenance will replace defective battery backup units.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to connect to the database server
Aug 15, 10:51 PDT
Aug 14, 2019

No incidents reported.

Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:01 PDT
Scheduled - We will be performing scheduled network maintenance on Monday, August 12, 2019. Although no downtime is expected, customers may experience downtime of up to 15 minutes during this network maintenance. Please read the following important details in full to understand how you may be impacted:

Who is affected?

This maintenance will affect customers with the following products:

DV VPS Products
Grid Products

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, August 12, 2019.

What is changing?

(mt) Media Temple network engineers will be performing an important upgrade on (mt) Media Temple's network infrastructure.

Why is this maintenance happening?

This maintenance is happening to improve network stability and performance.

Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to send or receive email
Aug 12, 10:09 PDT
Completed - The scheduled maintenance has been completed.
Aug 13, 00:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, August 12, 2019 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 11

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, August 12, 2019.

What is changing?

Operating system upgrades are being performed on the listed storage segments.

Why is this maintenance happening?

This maintenance is happening in order to upgrade software and improve cluster performance and security.

Symptoms:
• No downtime is anticipated
Aug 12, 10:04 PDT
Aug 11, 2019

No incidents reported.