All Systems Operational
AccountCenter Operational
DNS Operational
DV Operational
DV Developer Operational
Shared Hosting Operational
GRID Operational
Support Operational
Managed WordPress Operational
CDN & WAF Operational
G Suite Admin Console Operational
G Suite Gmail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020
Resolved - After further investigation by (mt) Engineers, this issue has been resolved.
Nov 28, 21:41 PST
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs380, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 28, 19:46 PST
Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020
Resolved - This incident has been resolved.
Nov 22, 10:21 PST
Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs735, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 22, 06:22 PST
Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - This incident has now been resolved. We appreciate your patience.
Nov 18, 23:47 PST
Update - Thank you for your understanding while we address this matter.
Nov 17, 12:35 PST
Update - We appreciate your patience in this matter. We are still working on this matter.
Nov 17, 07:02 PST
Update - Thank you for your patience. We are continuing to work on a fix for this issue.
Nov 16, 17:03 PST
Update - We are continuing to implement a fix. We appreciate your patience in this matter.
Nov 16, 11:28 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 16, 05:17 PST
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 01 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Nov 15, 21:48 PST
Resolved - A change was identified that was rolled back, and the Security Dashboard should now be working as expected.
Nov 18, 18:13 PST
Update - Thank you for your patience. At this time (mt) Media Temple Engineers are still investigating this issue.
Nov 16, 20:58 PST
Investigating - We are currently experiencing an interruption that is affecting our customers' ability to access the Monitoring and Cleanup tabs of their Security Dashboard.

At this time, we are actively working to resolve the matter and restore full access to the Security Dashboard as soon as possible. Thank you for your understanding and patience.

Symptoms:
• Inability to access the Monitoring or Cleanup tabs in the Security Dashboard.
Nov 16, 14:41 PST
Resolved - This incident has now been resolved. We appreciate your patience while we worked toward a resolution.
Nov 18, 05:25 PST
Update - We are beginning to regain stability at this time. (mt) Media Temple Engineers are continuing to investigate the cause of this issue as well as any lingering issues as our services come back up. Thank you for your continued patience.

At this time the AccountCenter is accessible and Support can be reached by submitting a Support Request through the AccountCenter, as well as starting a chat.
Nov 17, 20:41 PST
Update - Thank you for your patience while we continue to investigate this issue. Upon further investigation, there appears to be a widespread network issue affecting multiple datacenters, resulting in an outage across our AccountCenter as well as multiple services. (mt) Media Temple Engineers are actively working on resolving this issue as soon as possible.
Nov 17, 20:01 PST
Investigating - (mt) Engineers are currently mitigating an issue with the (mt) Media Temple network, which may affect your connectivity to some services as well as Support. (mt) Engineers are currently working on bringing this back to optimal performance.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
• Intermittent DNS resolution
Nov 17, 19:34 PST
Nov 17, 2020
Nov 16, 2020
Nov 15, 2020