All Systems Operational
AccountCenter   Operational
API   Operational
DNS   Operational
DV   Operational
DV Developer   Operational
GRID   Operational
ProCDN   Operational
Support   Operational
Virb   Operational
Managed WordPress   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2018

No incidents reported today.

May 22, 2018
Completed - The scheduled maintenance has been completed.
May 22, 05:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 PDT
Scheduled - Scheduled
We will be performing a scheduled system maintenance on Monday, May 21st, 2018 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 01
Cluster 02

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, May 21st, 2018.

What is changing?

This maintenance will relocate the current machines to new rack locations.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
May 20, 19:47 PDT
May 20, 2018
Resolved - This Incident has been resolved.
May 20, 12:04 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 12 of the Grid.

You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
May 20, 08:59 PDT
May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018
Resolved - (mt) Media Temple engineers completed the migration of all customers affected by this issue to another storage segment. Thanks for your patience with this issue.
May 13, 12:19 PDT
Investigating - (mt) Engineers are currently working on an issue affecting web accessibility for Grid customers with services residing on Cluster 08, Storage Segment 6.

You may verify whether or not your services are being impacted by this issue by locating the Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204644050/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
May 13, 01:50 PDT
May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018
Completed - The scheduled maintenance has been completed.
May 10, 21:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:00 PDT
Scheduled - We will be performing a scheduled system maintenance on Thursday, May 10th, 2018 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 02, Storage Segment 03
Cluster 02, Storage Segment 09

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, May 10th, 2018.

What is changing?

This maintenance will relocate the current machines to new rack locations.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
May 9, 14:24 PDT
May 9, 2018

No incidents reported.