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Degraded Performance
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Maintenance
Past Incidents
Mar 21, 2019
Completed -
The scheduled maintenance has been completed.
Mar 21, 01:30 PDT
Mar 21, 01:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:30 PDT
Mar 20, 21:30 PDT
Scheduled -
We will be performing a scheduled system maintenance on Wednesday March 20th, 2019 to our Grid hosting service. Here are the important details:
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 10
Cluster 12
You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday March 20th, 2019.
What is changing?
This maintenance is happening in order to upgrade Apache and Nginx on the following clusters:
Cluster 10
• Nginx 1.14
Cluster 12
• Nginx 1.14
Why is this maintenance happening?
This maintenance is happening in order to upgrade software and improve cluster performance.
Symptoms:
• None
Mar 20, 11:46 PDT
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 10
Cluster 12
You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Wednesday March 20th, 2019.
What is changing?
This maintenance is happening in order to upgrade Apache and Nginx on the following clusters:
Cluster 10
• Nginx 1.14
Cluster 12
• Nginx 1.14
Why is this maintenance happening?
This maintenance is happening in order to upgrade software and improve cluster performance.
Symptoms:
• None
Mar 20, 11:46 PDT
Mar 19, 2019
No incidents reported.
Mar 18, 2019
Resolved -
This incident has been resolved.
Mar 18, 13:15 PDT
Mar 18, 13:15 PDT
Monitoring -
Overall performance has improved and is returning to normal operating performance. (mt) Media Temple engineers are currently monitoring the issue. Thanks very much for your patience and understanding.
Mar 18, 11:58 PDT
Mar 18, 11:58 PDT
Identified -
The issue has been identified and our team is working to resolve the issue. Overall performance should be improving. We will inform you as more information is available. Thanks very much for your patience.
Mar 18, 10:18 PDT
Mar 18, 10:18 PDT
Investigating -
(mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 03 of the Grid.
You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/grid/204644050/
We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
• Latency or slow performance
Mar 18, 10:03 PDT
You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/grid/204644050/
We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
• Latency or slow performance
Mar 18, 10:03 PDT
Mar 17, 2019
No incidents reported.
Mar 16, 2019
No incidents reported.
Mar 15, 2019
Completed -
The scheduled maintenance has been completed.
Mar 15, 01:00 PDT
Mar 15, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 PDT
Mar 14, 21:00 PDT
Scheduled -
We will be performing a scheduled system maintenance on Thursday March 14th, 2019 to our Grid hosting service. Here are the important details:
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 11
Cluster 12
You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday March 14th, 2019.
What is changing?
This maintenance is happening in order to upgrade Apache and Nginx on the following clusters:
Cluster 11
• Nginx 1.14
Cluster 12
• Nginx 1.14
• Apache to 2.4
Why is this maintenance happening?
This maintenance is happening in order to upgrade software and improve cluster performance.
Symptoms:
• None
Mar 14, 12:41 PDT
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 11
Cluster 12
You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday March 14th, 2019.
What is changing?
This maintenance is happening in order to upgrade Apache and Nginx on the following clusters:
Cluster 11
• Nginx 1.14
Cluster 12
• Nginx 1.14
• Apache to 2.4
Why is this maintenance happening?
This maintenance is happening in order to upgrade software and improve cluster performance.
Symptoms:
• None
Mar 14, 12:41 PDT
Completed -
The scheduled maintenance has been completed.
Mar 15, 00:30 PDT
Mar 15, 00:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 PDT
Mar 14, 21:00 PDT
Scheduled -
We will be performing a scheduled system maintenance on Thursday, March 14, 2019. Here are the important details:
Who is affected?
This maintenance will affect all customers on the following servers:
Hostserver vzx1054
Hostserver vzx1300
Hostserver vzx1285
Grid Server Mail Nodes
If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, March 14, 2019.
What is changing?
This maintenance will replace defective battery backup units.
Why is this maintenance happening?
This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.
Symptoms:
• Inability to access web, email, SSH, or FTP.
Mar 13, 21:31 PDT
Who is affected?
This maintenance will affect all customers on the following servers:
Hostserver vzx1054
Hostserver vzx1300
Hostserver vzx1285
Grid Server Mail Nodes
If you are unsure of where your service resides on our servers, you can always check your 'Server Guide' in the AccountCenter. Once logged in, click on the “Admin” button located to the right of your primary domain. When this page loads, the first icon will be labeled 'Server Guide'. Click on this icon to retrieve information about where your service is stored.
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, March 14, 2019.
What is changing?
This maintenance will replace defective battery backup units.
Why is this maintenance happening?
This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.
Symptoms:
• Inability to access web, email, SSH, or FTP.
Mar 13, 21:31 PDT
Mar 14, 2019
Completed -
The scheduled maintenance has been completed.
Mar 14, 23:56 PDT
Mar 14, 23:56 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 PDT
Mar 14, 21:00 PDT
Scheduled -
We will be performing scheduled network maintenance on Thursday, March 14th 2019. Customers may experience extended downtime of up to 1 hour during this network maintenance. Please read the following important details in full to understand how you may be impacted:
Who is affected?
This maintenance will affect customers with the following products:
All DV Products
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, March 14th 2019.
What is changing?
(mt) Media Temple network engineers will be performing an important upgrade on (mt) Media Temple's network infrastructure by installing new hardware.
Why is this maintenance happening?
These upgrades are necessary to continue operating on supported systems and bring network performance improvements to our customers.
Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to send or receive email
Mar 14, 10:13 PDT
Who is affected?
This maintenance will affect customers with the following products:
All DV Products
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, March 14th 2019.
What is changing?
(mt) Media Temple network engineers will be performing an important upgrade on (mt) Media Temple's network infrastructure by installing new hardware.
Why is this maintenance happening?
These upgrades are necessary to continue operating on supported systems and bring network performance improvements to our customers.
Symptoms:
• Inability to access web, SSH, or FTP.
• Inability to send or receive email
Mar 14, 10:13 PDT
Completed -
The scheduled maintenance has been completed.
Mar 14, 21:16 PDT
Mar 14, 21:16 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 PDT
Mar 14, 21:00 PDT
Scheduled -
We will be performing a scheduled system maintenance on Thursday, March 14, 2019 to our Grid hosting service. Here are the important details:
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 10
You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, March 14, 2019.
What is changing?
This maintenance will make backend changes to address stability issues on the affected Cluster.
Why is this maintenance happening?
This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.
Symptoms:
• Inability to access web, SSH, or FTP.
Mar 11, 16:16 PDT
Who is affected?
This maintenance will affect customers on the following servers:
Cluster 10
You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide
When will this maintenance happen?
This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, March 14, 2019.
What is changing?
This maintenance will make backend changes to address stability issues on the affected Cluster.
Why is this maintenance happening?
This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.
Symptoms:
• Inability to access web, SSH, or FTP.
Mar 11, 16:16 PDT
Mar 13, 2019
Resolved -
This incident has been resolved.
Mar 13, 08:13 PDT
Mar 13, 08:13 PDT
Identified -
Investigating
(mt) Engineers are currently mitigating an issue with DV Host Server vzs657, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Mar 13, 06:22 PDT
(mt) Engineers are currently mitigating an issue with DV Host Server vzs657, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Mar 13, 06:22 PDT
Mar 12, 2019
No incidents reported.
Mar 11, 2019
No incidents reported.
Mar 10, 2019
Resolved -
This incident has been resolved. Thank you for your patience.
Mar 10, 15:58 PDT
Mar 10, 15:58 PDT
Identified -
The issue has been identified and a fix is currently being implemented. At this time, support PINs are not functioning, if you need assistance please utilize the Chat option in your AccountCenter:
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-
Mar 10, 11:48 PDT
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-
Mar 10, 11:48 PDT
Investigating -
We are currently experiencing an interruption that is affecting our customers' ability to access their AccountCenter.
At this time, we are actively working to resolve the matter and restore access to the AccountCenter as soon as possible. Thank you for your understanding and patience.
Symptoms:
• Inability to access the AccountCenter.
Mar 10, 10:14 PDT
At this time, we are actively working to resolve the matter and restore access to the AccountCenter as soon as possible. Thank you for your understanding and patience.
Symptoms:
• Inability to access the AccountCenter.
Mar 10, 10:14 PDT
Mar 9, 2019
No incidents reported.
Mar 8, 2019
No incidents reported.
Mar 7, 2019
Resolved -
This incident has been resolved.
Mar 7, 07:12 PST
Mar 7, 07:12 PST
Update -
Our engineers are still investigating the issue. Your patience is appreciated during this time.
Mar 7, 06:17 PST
Mar 7, 06:17 PST
Investigating -
(mt) Engineers are currently mitigating an issue with DV Host Server vzs657, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Mar 7, 04:08 PST
You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.
https://mediatemple.net/community/products/dv/204643840/
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to access web, FTP, or SSH.
Mar 7, 04:08 PST