(mt) Media Temple Status

All Systems Operational

AccountCenter Operational

API Operational

DNS Operational

DV Operational

DV Developer Operational

GRID Operational

ProCDN Operational

Support Operational

Virb Operational

Managed WordPress Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DV Hardware Maintenance Aug 20, 21:00 - Aug 21, 01:00 PDT

We will be performing a scheduled system maintenance on Monday, August 20th, 2018 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

vzs414

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, August 20th, 2018.

What is changing?

A failed cache module is being replaced.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. We want to replace faulty hardware as soon as possible.

Symptoms:
• Inability to access web, SSH, or FTP.
Posted on Aug 16, 23:37 PDT

Past Incidents

Aug 20, 2018

No incidents reported today.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

DV Host Server vzs614 Service Interruption

Resolved - Customers on the affected Host Server were migrated to a new Host Server. Thanks for your patience during this issue. This incident is now resolved.
Aug 17, 13:21 PDT

Investigating - (mt) Engineers are currently mitigating an issue with DV Host Server vzs614, which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible.

You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/dv/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to access web, FTP, or SSH.
Aug 16, 18:25 PDT

Aug 16, 2018

Grid Hardware Maintenance

Completed - The scheduled maintenance has been completed.
Aug 16, 23:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 21:00 PDT

Scheduled - We will be performing a scheduled system maintenance on Thursday, August 16th, 2018 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 01, Storage Segment 13

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, August 16th, 2018.

What is changing?

A failed cache module is being replaced.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. We want to replace faulty hardware as soon as possible.

Symptoms:
• Inability to access web, SSH, or FTP.
Aug 14, 15:41 PDT

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

Scheduled Network Maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 21:23 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:01 PDT

Scheduled - We will be performing a scheduled system maintenance on Thursday, August 9, 2018 to our Grid hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following servers:

Cluster 10

You may verify whether or not your services are being impacted by this issue by locating your Cluster and Storage Segment in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/grid/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, August 9, 2018.

What is changing?

This maintenance will migrate a network switch in order to free up space for new devices.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Aug 9, 17:09 PDT

Aug 8, 2018

No incidents reported.

Aug 7, 2018

WordPress Hosting Service Interruption

Resolved - This incident has been resolved.
Aug 7, 18:28 PDT

Monitoring - (mt) Media Temple engineers have resolved the issue and websites should be loading as expected again. We will continue to monitor this issue. Thanks for your patience and understanding with this.
Aug 7, 16:03 PDT

Identified - (mt) Engineers are currently investigating an issue that is affecting our WordPress Hosting product. Customers on this service may be affected.

We are actively working to resolve this issue as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Intermittent Database Connection Errors
• Inability to access web, FTP, or SSH
Aug 7, 15:20 PDT

Aug 6, 2018

No incidents reported.

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