All Systems Operational
AccountCenter Operational
DNS Operational
DV Operational
DV Developer Operational
GRID Operational
Support Operational
VIRB Operational
Managed WordPress Operational
CDN & WAF Operational
G Suite Admin Console Operational
G Suite Gmail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 9, 2020

No incidents reported today.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 22:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:25 PDT
Scheduled - We will be performing a scheduled system maintenance on Monday, June 29th, 2020 to our DV hosting service. Here are the important details:

Who is affected?

This maintenance will affect customers on the following DV host servers:

vzs249.mediatemple.net
vzs452.mediatemple.net
vzs630.mediatemple.net
vzs656.mediatemple.net
vzs444.mediatemple.net
vzs454.mediatemple.net
vzs456.mediatemple.net
vzs453.mediatemple.net
vzs375.mediatemple.net
vzs457.mediatemple.net
vzs443.mediatemple.net
vzs445.mediatemple.net
vzs428.mediatemple.net

You may verify whether or not your services are being impacted by this maintenance by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

Server Guide
https://mediatemple.net/community/products/dv/204643840/server-guide

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Monday, June 29th, 2020.

What is changing?

We are performing maintenance on our the hardware for our DV Host Servers.

Why is this maintenance happening?

This maintenance is happening because failure of the equipment could cause prolonged downtime. This is being done as preventative maintenance.

Symptoms:
• Inability to access web, SSH, or FTP.
Jun 29, 21:24 PDT
Resolved - This incident has been resolved.
Jun 29, 10:57 PDT
Investigating - We are aware of a phishing email that is being sent to (mt) Media Temple customers. The following are the details of the email:

Subject: WARNING: mediatemple.net ACCOUNT RE-VALIDATION IN PROCESS
From and Reply-To address: noreply@mediatemple.net

This email is NOT sent from (mt) Media Temple. (mt) Media Temple will never ask you for your password (or to re-validate your account) over email communications. No accounts on our end have been compromised, we believe the attack is using public WHOIS records to initiate the contact.

If you receive this email, you should delete it immediately and update any passwords that were used since receiving the email.
Jun 25, 12:19 PDT
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020
Completed - The scheduled maintenance has been completed.
Jun 25, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 03:33 PDT
Scheduled - We will be performing a scheduled maintenance on Thursday, June 25th 2020 @2am, to our Customer Service department's phone systems, and phone support will be unavailable during this time.

If you need assistance from our support team during this maintenance, please initiate a chat through the (mt) AccountCenter. You may also open a new support request via the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article.

How Do I Initiate a Support Chat?
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

When will this maintenance happen?

This maintenance will occur between 2:00AM and 6:00AM PT, Thursday, June 25th, 2020

Symptoms:
• Inability to contact support via phone.
Jun 25, 03:31 PDT
Completed - The scheduled maintenance has been completed.
Jun 25, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 01:30 PDT
Scheduled - We will be performing a scheduled maintenance on Thursday, June 25th 2020 @2am, to our Customer Service department's phone systems, and phone support will be unavailable during this time.

If you need assistance from our support team during this maintenance, please initiate a chat through the (mt) AccountCenter. You may also open a new support request via the AccountCenter. For information on how to open up a support chat, please see the following (mt) Community article.

How Do I Initiate a Support Chat?
https://mediatemple.net/community/products/all/204405404/how-do-i-initiate-a-support-chat-

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

When will this maintenance happen?

This maintenance will occur between 2:00AM and 3:00AM PT, Thursday, June 25th, 2020

Symptoms:
• Inability to contact support via phone.
Jun 24, 22:33 PDT