At this time, chat support may be unavailable for some customers via the AccountCenter. (mt) Media Temple agents are also having difficulties with maintaining connections to customers. We are currently investigating the matter.
If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 877-578-4000. For information on how to open a support request, please see the following (mt) Community article.
How Do I Submit a Support Request?https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.Symptoms:
• Inability to initiate chat support from the AccountCenter.